Aims to please: Chiew Kok Hin, CEO of AIMS Group

Source: The CEO Magazine

AIMS Group is a leader in the data-centre services industry, providing secure, robust and connectivity-rich data-storage facilities in strategic sites across Malaysia and South East Asia. With the support of its parent company, TIME dotCom, the Group’s portfolio has grown to include co-location services, managed services, network services, disaster recovery, cloud, and content delivery networks.

Its ongoing growth is testament to its competitive strength in a heated market, having seen a 24% jump in revenue last year, as well as a 14% increase in new customers, while its cloud-based services revenue grew by more than 300%.

Joining the IT industry on a whim before the dotcom boom, Chiew Kok Hin’s first experience with AIMS was as a customer-service representative in 1997. He spent the following 13 years working across each and every part of the business, losing track of the number of titles he’s had, before finally being appointed CEO in January 2010.

Since that time, he has spearheaded the growth of AIMS across new regions and capabilities, and even found time in his busy schedule to share with The CEO Magazine how AIMS has grown to become a multiple award-winning market leader.

The CEO Magazine: Over the past two decades, technology – and the end users that rely on it – has evolved drastically. How has the business managed to keep pace?

Kok Hin: We keep pace with an evolving industry by defining ourselves correctly in the ecosystem game, investing in green technology and efficient operating systems, as well as adhering to strict industry standards. We always strive to provide customers with the latest hardware and technology solutions, creating a comprehensive, scalable and future-ready ecosystem.

As the most interconnected data centre in Malaysia, and anchor site for the Malaysian Internet Exchange (MyIX), we now host 100% of domestic telecommunication carriers and more than 80% of foreign carriers.

In 2016, we became the first data centre in Asia–Pacific to partner with Network Infrastructure Inventory Inc [Ni2] to provide an all-in-one platform for IT service management [ITSM], operational support systems [OSS], and data-centre infrastructure management [DCIM] capabilities.

This key achievement is especially noteworthy to our clientele in the financial, OTT, oil and gas, and telco sectors, which seek to outsource their IT infrastructure facilities to professional providers like ourselves to achieve better operational efficiency as well as enhanced customer experiences.

In terms of…

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