Future-proof your business for Industry 4.0

Source: The CEO Magazine

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In today’s tech-driven business world, the rise of automation and artificial intelligence (AI) is set to transform the workforce as we know it. Across every industry, traditional ways of working will undergo a shake-up hailed as ‘the fourth Industrial Revolution’ or ‘Industry 4.0’.

Industry 4.0 refers to the smart operational systems of the future that will incorporate new innovations. These include autonomous robots, big data and analytics, augmented reality, simulation and the cloud. With such disruption ahead, leaders need to start thinking about how to get their workforces future-ready for Industry 4.0.

Forward-thinking leaders are not solely focused on technology as the key driver of success in the future. They are giving just as much attention to the human factor: people. As technology continues to automate the aspects of business and work that don’t require the ‘human component’, how we leverage people for the tasks that can’t be automated will become even more important.

Customer Obsession

While we might not be sure what the future of technology is, the one thing we can be sure of is that ‘customer obsession’ will continue to be at the heart of business strategy.

Customers are people and what makes people uniquely human is that they feel. It’s essential that any innovation focuses on the impact it will have on how people feel – both customers and employees. This is what we call Heartonomics™, which refers to the economic value of how people feel. It joins the dots between how employees feel, how they make customers feel and the bottom line.

People are at the forefront of any transformation – yet organisations need to take this one step further. They must prioritise how people feel when disrupting internally.

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