Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights. A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line. As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media outlets and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation.

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She is a Certified Customer Experience Professional (CCXP,) the Chicagoland Ambassador and a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, and a TEDx speaker. Jeannie writes, speaks, studies and trains on customer experience issues around the world. She’s worked with Verizon, Allstate, Bath and Body Works, Orangetheory Fitness, Activision, Citrix and many others. Her mission is “To Create Fewer Ruined Days for Customers.”