Resources
The aim of this book is to compel leaders to replace their typical performance appraisal methods with one more closely aligned with systems thinking. In addition, the aim is to replace it with one that actually achieves the desired outcomes of increasing individual development, improving communication between employees, implementing organizational strategies, and improving organizational performance. ...
Customer Loyalty Isn’t Enough. Grow Your Share of Wallet! The Wallet Allocation Rule by Timothy Keiningham is a revolutionary, definitive guide for winning the battle for share of customers’ hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested ...
Stressed? Overwhelmed? Burned Out? Learn transformational life skills in this exciting new modern business fable by acclaimed expert R. Michael Anderson. More than just a story, The Experiment: Discover a Revolutionary Way to Manage Stress and Achieve Work-Life Balance is a window into a new way of living. Follow Dennis as he overcomes career burnout, personal issues, and ...
“Dive In: Springboard into the Profitability, Productivity, and Potential of the Special Needs Workforce” by Nadine Vogel, enlightens readers regarding the untapped talent pool of people with disabilities, parents of children with special needs, and older workers with age-related impairments. Vogel, the CEO of Springboard Consulting LLC, offers guidance and corporate best practices relative to ...
Game-Changing Advisory Boards offers a proven process for creating and maintaining sustainable value in your business. William Hawfield and John Zaepfel leverage their experience from serving on over 100 boards to provide step-by-step board processes for building exceptional, long-term value in privately- owned companies. Inside are stories from 21 owners who used advisory boards to ...
Now in its third edition, The Compassionate Geek by Don Crawley, was written by a tech person for tech people. There are no frills, just customer service best practices and ideas that actually work! Filled with practical customer service tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. ...
DISCOVER who you are. IMAGINE who you could be, and ACHIEVE all the potential within you. We are all only as good as the thoughts we think. What are you thinking? If you want to change your life, you have to change the way you think. Your mind is a steering wheel, and you can ...
In times of reduced funding, tighter deadlines, and fewer resources, a different approach to innovation is required. Unfortunately, concepts such as “thinking outside the box” actually kill innovation. It’s time to innovate the way you innovate. Stephen Shapiro proves that innovation isn’t just about generating occasional new ideas; it’s about staying consistently one step ahead of ...
We all know how it feels when our colleagues talk about us but not to us. It’s frustrating, and it creates tension. When candor is missing in the workplace, employees feel like they’re working in the dark. Leaders don’t know what employees really think; managers are frustrated when outcomes are not what they expect; and ...