Manage Smarter is the podcast for data-driven managers. Each episode is a frank, fast-paced and sometimes humorous discussion of the challenges facing today’s managers and leaders. Manage Smarter addresses the metrics, strategies and solutions needed to improve team performance, company culture and overall productivity. We do it through entertaining interviews with those in the C-suite, innovative managers, startup leaders and executive coaches to help you become a better boss.
Manage Smarter 28 – Christine Porath: Mastering Civility in Your Workplace
Dr. Christine Porath is an Associate Professor and Researcher at the McDonough School of Business at Georgetown University and an expert in workplace incivility, its costs and remedies. She is author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Her two decades of research shows 98% of professionals have experienced uncivil behavior and 99% have witnessed it resulting in productivity and personal problems. In 2011, half said they were treated badly at least once a week—up from a quarter in 1998 so the problem is growing. Her research and knowledge is regularly published in the Harvard Business Review, Psychology Today and The New York Times, Wall Street Journal and Washington Post.