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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business–in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect ...
Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver–especially when it is Taxi Terry, a successful self-starting entrepreneur who combines ...
Make Unstoppable Simple Being unstoppable doesn’t mean you are never blocked or stuck on your way through life. It means you need to figure out how to break through life’s obstacles and fully live your journey. That’s the essence of Make Unstoppable Simple. It is a creative way to problem-solve, learn to see road blocks or ...
Exponential Influence®: Designing Digital Habits That Engage Distracted Customers Everyone knows that repetition forms habits. But did you know that repetition KILLS Digital Habits? Digital Habits are powerful and different. They also create a unique competitive advantage for market leaders like Google. Your customers are more distracted and less loyal than ever in today’s time-starved, always-connected ...
Want to supercharge your life? Getting connected & building authentic, profitable relationships is the answer and this book will teach you how. Professionals of all stripes and ages are told to ‘get out there’ and network so they can build their careers, grow their businesses and elevate their influence in the community, but they are ...