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Myths & Mortals provides insights and strategies for successors of family businesses. Successors often find themselves in the shadow of their parents making it difficult to establish credibility in the family business and tap into their own strengths. The stress of emulating a parent begins to clash with who they are and who they want ...
“No Longer Awkward” is the definitive guidebook for professionals who want long-term relationships with their clients. Inevitably, those clients face divorce, aging, death, dementia, retirement, terminal illness, and other life changes. Yet professionals are never taught what to do and say to truly support them. And their clients will switch until they find someone who ...
In this candid, authentic and inspirational book for women, Shirley Weis reveals her principles for winning the game in business. When you read it, you will learn how to: — Use “Just Respect” (TM) to build relationships throughout your organization — Gain the experience that leaders require — Thrive during challenges and survive failures — ...
Would You Buy from You? Many people cannot answer this question or struggle with it only to find that their best response is a “maybe” or “uhhh I guess” or the noncommittal “it depends.” Huh? If You Would Not Buy from You, why would anyone else buy from you? The answer is simple. They will ...
Organizations need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program. This book illustrates a tested program management roadmap along with the supporting comprehensive frameworks to successfully execute business transformation programs, formulated ...
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, ...
For a world of chronic over-thinkers, this book holds the key. In eight easy steps discover the essential role feelings play in creating a more fulfilling life and rewarding career. With wit, stories and a bit of neuroscience, the book shares tips from an executive, engineer and recovering over-thinker on how to live with meaning ...
What More Can I Say: Why Communication Fails and What to Do About It will provide nine counter-intuitive principles for success in getting your point across, expanding your influence, and persuading others to change their mind or behavior. Communication always proves a challenge: People don’t go to the polls even though candidates and neighbors urge ...
After years as a consultant to some of the world’s biggest brands and a serial entrepreneur, Troy Hazard has learned crucial lessons on predicting potential business issues before you experience them. He’s discovered how business breakthroughs can only occur when you confront hard truths head-on, then take complete responsibility for your problems and their solutions. ...