Website: https://hyken.com/
Season 3 Episodes
Are You Ready to Be Amazing? – Season 3 Episode 1
Employee Fulfillment Amid the Great Resignation isn’t just having an effect on...
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Season 2 Episodes
Asking the Right Questions In Tough Times – Season 2 Episode 10
Being Amazing in Tough Times. Asking the right questions of your customers...
Why Customers Would Want to Fire You – Season 2 Episode 9
Customers are willing to change brands or companies faster than ever before....
Three Successful Business Strategies You Must Do – Season 2 Episode 5
Shep discusses three strategies successful organizations must do this year to separate...
The Cult Of The Customer – Season 2 Episode 2
Shep breaks down the five phases or cults every customer goes through...
Overcoming a Brand Crisis – Season 2 Episode 3
Shep breaks down the five ways you can manage a crisis in...
Using Video to Improve the Customer Experience – Season 2 Episode 1
Shep breaks down the ways you can use video to enhance the...
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Season 1 Episodes
Enhancing the Customer Experience – Episode 10
Shep Hyken offers five common-sense tips that will enhance the customer experience....
How to Keep Customers Coming Back – Episode 9
Before you can have loyal customers you must first get them to...
Customer Service vs. Customer Experience – Episode 8
Shep Hyken explains how three iconic brands are delivering the complete customer...
Simplicity Leads to a Convenient Experience – Episode 7
Shep Hyken explains how simplicity leads to a convenient experience. Dr. Jason...
Strengthening Your Brand -Episode 6
Shep shares three ways to strengthen your brand. Sam Silverstein explains how...
How To Create Customer Loyalty – Episode 5
Welcome to episode five of “Be Amazing or Go Home!” Shep shares...
The Employee Golden Rule – Episode 4
Welcome to episode four of “Be Amazing or Go Home!” Shep Hyken...
The Convenience Revolution – Episode 3
Welcome to episode three of “Be Amazing or Go Home!” Shep Hyken...
3 C’s of Customer Service – Episode 2
Welcome to episode two of “Be Amazing or Go Home!” Shep has...
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Shep Hyken
Host - Customer Service & Experience Expert - Bestselling Author
Website: https://hyken.com/
Shep Hyken, CSP, CPAE is a customer service expert, award winning keynote speaker and New York Times bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. His articles have been read in hundreds of publications, and he is a New York Times bestselling author. His books include Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus programs which help clients develop a customer service culture and customer loyalty mindset.
Director
Rob Glessner
Producer
Thad Kemlage
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