Business Culture Archives

#167 Why You Should Get on Board with Gen Z: A Conversation with Rachel Snyder

On today’s episode, we speak with Rachel Snyder, an employee at TR...

#168 The Power of Workplace Adaptation and Employee Advocacy, with Eileen Guarino

In this episode, WAM host Rosemary Coates sits down with Eileen P....

#171 The Foundations of a Strong Family Business with Bridget Jaeger

Today we get to have an amazing conversation with the Chief Operating...

#175 Attracting More Talent to Manufacturing with Lisa Ryan

Lisa Ryan is an award-winning speaker, podcast host, and the author of...

#178 The Role of Social Media in Manufacturing with Frances Brunelle and Charli K. Matthews

Have you considered the role that social media has to play in...

#185 Your Guide to Decoding Silicon Valley with Michelle Lane Messina

Do you want to learn about Silicon Valley best practices for growing...

#187 Steel Toes and Stilettos: A Conversation with Kathy Miller and Shannon Karels

What started as a simple borrowing of steel toe boots years ago...

#22 Co-elevation: bring out brilliance in team members, with Tricia Benn

Co-elevation – how do you raise people up to bring out their...

#24 Cultivating the INTRApreneur in the workplace, with Dr Irena Yashin-Shaw

What is an intrapreneur? They are an entrepreneur who works inside an...

#25 Self-Leadership: What is it? with Ian Stephens CSP

You’ve got to be constantly evolving or you have no right to...

#26 Magnetic Stories: Business Storytelling, with Gabrielle Dolan

We need all the facts and figures and data, but it’s stories...

#27 Unconscious Bias and the Bottom Line, with Dr Helen Turnbull

Why is it important for organizations to be thinking about inclusion and...

#29 Psychological safety in the workplace, with Nina Sunday

The Google company’s People Lab Project Aristotle investigated the attributes of a...

#46 Trust-based Selling in the New Economy, with Ari Galper

Something has changed in the sales game where potential clients are just...

#47 A Checklist on Super Productivity, with Siimon Reynolds

How can a people manager inspire a team to continuously improve their...

#48 The Price Whisperer on Pricing, Per Sjofors

What mistakes do companies make when pricing their product or service? ...

#49 Delegate! with Sally Foley-Lewis

Are you a people manager who hoards tasks instead of delegating to...

#50 Managing Change: a human-centred approach, with John Prentice

Unless the people are on board, your change initiative might fall...

#51 The Great Resignation: Why is it Happening? with Laura Goodrich

A small percentage of leaders and organizations see this...

#52 Disney Customer Service Culture, with Vance Morris

This episode on Manage Self, Lead Others on C-Suite Radio I speak...

#54 Don’t Ignore the Performance S-Curve Cycle, with Aidan McCullen

This week’s conversation is with Irish author and podcaster, Aidan McCullen. His...

#55 The Persuasion Blueprint, with Michelle Bowden

Michelle Bowden explains her ground-breaking persuasion model to understand persuasion and influence...

#56 Leadability, with Rowdy McLean

Rowdy has created and led great companies. Author of ‘Leadability: How great...

#57 The Problem With Actively Disengaged Employees, with Janet Harvey

Janet M. Harvey, author of Invite Change: Lessons from 2020, The Year...

#59 Self-managing teams and Collective Intelligence, with Rod Collins

This exciting episode my guest is futurist and author, Rod Collins, former...

#60 EY Report: Employer Work Reimagined 2021, with EY Partner, Matt Lovegrove

Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team, undertaking research and...

#61 Leading in Remote Antarctica, with Rachael Robertson

Imagine living in months of darkness, the temperature hovers around minus 35...

#62 Joy in the Workplace, with Sheryl Lynn

Sheryl Lynn is founder of JOYELY Studios, the Chair of Joy™ methodology...

#63 Say ‘Yes, And . . . ‘, with Avish Parashar

Avoiding the “Yes but . . .” trap is the theme of today’s...

#66 Finding the Leader in You, with Sreedhar Bevara

In true slumdog millionaire style, growing up in India, Sreedhar Bevara, went...

#67 What Motivates People, with Helle Bundgaard

Author of The Motivated Brain, Denmark-based Helle Bundgaard identified the Hierarchy of...

#68 The 8 Good Behaviors of a Manager, with Nina Sunday

Google’s now famous Project Oxygen started as ‘The Manager Project’. The PiLab...

#69 The International Customer Service Standard, with Jeremy Larkins, Customer Service Institute of Australia

This episode I’m with Jeremy Larkins, Executive Director of the Customer Service...

#71 The Game of Inches, with Nigel Collin

Author of “Game of Inches”, Nigel Collin answered a call to adventure,...

#72 The Digital Fork in the Road, with Rod Collins

We’ve arrived at an existential choice; a digital fork in the road....

#74 Difficult Conversations Made Easy, with David Deane-Spread

David Deane-Spread is a hostage negotiator for business. He helps businesses having...

#75 Resilience: It’s not bouncing back, with Jennifer Eggers

Jennifer Eggers is co-author with Cynthia Barlow of ‘Resilience: It’s Not About Bouncing...

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

Mike Paul, the Reputation Doctor®, who has advised high profile women, men...

$SMRT Insights with John Koetsier

I had the pleasure of meeting John Koetsier as part of Rally’s...

10 Ways Companies Create Friction for Customers

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares 10...

20 Ways to Improve Your Customer Service Part 2

Last week, I shared the first ten ideas to drive a better...

5 Leadership Strategies to Maximize Personality for Performance

C-Suite TV interview with Pat Tamalkloe on The Nonprofit Exchange. Leaders are...

A billion dollars of value…or your money back

I’m thrilled to welcome back 5 of my previous guests to the...

A Billion Social Media Views! Steve Spangler — Amazing Science Experiences

In this episode of The Customer Experience Advantage Podcast, David Avrin sits...

A Boring Customer Service Experience – That’s What Our Customers Want

You may call me boring, but I want the same thing every...

A Breath of Fresh Air with Minter Dial

Minter Dial is a cerebral human and a deep thinker, which is...

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...

A Fast Answer or the Right Answer

Recently I was talking to a customer support rep. She was amazing....

A Journey Through Entrepreneurship with guest Mike McDerment #MakingBank S5E4

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

A Lesson From Michelangelo: Details Matter

I don’t know if it’s true, but it doesn’t matter. This is...

A New Vision for Leading

A New Vision for Leading with Joel Bryant [caption id=”attachment_13895″ align=”alignleft” width=”230″]...

A Power Shift in Focus

Funny Keynote Speaker Steve Rizzo reveals what truly happy, optimistic and successful...

A Recipe for Amazing Customer Service

As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and...

A Restaurant that Offers Car Washes on the Menu

I recently wrote an article about the little surprises that companies –...

A Small But Powerful Surprise

I love a surprise. Think about the last time you received a...

A Smorgasbord of Community

Ever wanted to know what a buffet of thought leaders looks like?...

Acknowledgement is No Laughing Matter

Acknowledging employees is important for C-Suite leaders to do on a regular...

Adam Levin: ‘Hackers keep coming up with new ways to take advantage of people’

A text pops up from iCloud. It says there’s been suspicious activity...

Adapt To Your Customer

The discussion of physical stores becoming irrelevant has been a topic of...

Affordable Luxury While Transforming the Menswear Industry

The menswear industry is being revolutionized. Gone are the days of going...

Ajay Kishore: ‘A work of art isn’t appreciated without an audience’

These days, great content doesn’t always equal popularity. Without an audience, a...

Alan Gellman, esurance

Alan Gellman, Managing Director and Chief Marketing Officer, esurance sat down with...

Albie Manzo: ‘Going from reality TV to entrepreneurship’

If you are a reality TV show junkie then you might recognize...

Alex Konanykhin: ‘Checking-in with your employee in the age of remote work’

You’re an employer in the age of remote work. Communication with employees...

Alexandra Carter: ‘Not enough people know how to negotiate’

Have you ever tried to negotiate your salary? For most people, it’s...

Aligning Your Business with Your Core Values with guest Robert Glazer #MakingBankS5E25

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Alison Levin – VP, Ad Sales & Strategy of Roku Inc.

Cutting the Cord, Counting the Customers with Alison Levin of Roku Our...

All About Manufacturing Talk Radio

Hosts Lewis Weiss and Tim Grady on High Velocity Radio talking about...

Allen Katz: ‘Building an experience around the distillery’

How would you like to impress your friends with knowledge of distilling...

Allison Hartsoe – Ambition Data

With so much information out there, how do you know you have...

Allison Shapira- Speak with Impact

Allison Shapira, author of Speak with Impact: How to Command and Influence...

Amazon Sets the Standard for Every Business

Our customers are smarter than ever when it comes to customer service and receiving...

Amy Federman: ‘Leadership is the art and science of influencing others’

Here’s a math problem. One man plus being fired from his job...

And now for something completely different…

This was the e-mail I first received from Robin Caller (who was...

Andrew Tarvin – Humor That Works

Andrew Tarvin, author of Humor That Works: The Missing Skill for Success...

Angelo Adam: ‘Freelancers all over the world can complete jobs for cryptocurrency’

Bounty0x has a new take on the gig economy. It is an...

Annie McKee Shows Us How to Be Happy At Work

Annie McKee joins me for a fascinating discussion of her new book How...

Another Lesson on How to Handle Angry Customers: Don’t Smell the Milk

At a recent conference, I enjoyed an interview with a business owner...

Answer the Question the Right Way

Sometimes a customer asks a question, and then either doesn’t understand or...

Antarctic Mike, Leading at 90 Below Zero

Mike Pierce, or “Antarctic Mike” is the author of Leading at 90 Below...

Anthony Iannarino- Eat Their Lunch

Anthony Iannarino, author of Eat Their Lunch: Winning Customers Away From Your...

Anthony Scaramucci: ‘There are no hard feelings’

Anthony Scaramucci speaks to GenBiz’s David Grasso and The C-Suite Network at...

Apophenia, conspiracy theories and content playgrounds with Ashley Faus

Are you ready to start 2021 off with a BANG? Well, you’ve...

Are You Ready to Be Amazing? – Season 3 Episode 1

Employee Fulfillment Amid the Great Resignation isn’t just having an effect on...

Ari Herstand: ‘Making money in the music business, not just noise’

Being a musician hasn’t always been considered a safe way of life....

Ariel Schur: ‘You never know where that internship can lead’

Ariel Schur is the CEO and founder of ABS Staffing, and she...

Ashley Merrill and Davina Farahi: ‘Luxury products that market themselves’

Ashley Merrill, the CEO of Lunya, a luxury sleepwear brand and Davina...

Ask Philip: Crypto Scams, Corrupt Banks, And More!

Do you ever want advice from your own personal business coach? We’ve...

Ask Philip: Employers Requiring Vaccinations, Purchasing A Second Property

How long should I wait to purchase a second property? Should employers require...

Asking the Right Questions In Tough Times – Season 2 Episode 10

Being Amazing in Tough Times. Asking the right questions of your customers...

Authenticity Reawakened with Vicki Znavor

Vicki Znavor wrote “Authenticity Reawakened: The Path to OWNING Your Life’s Story...

Avoid Customer Confusion

Today’s customers are smarter than ever. The online world has given customers...

Back to Class: Shep’s Law of Customer Service

Let’s go back to physics class for just a moment. Isaac Newton’s...

Banking with Purpose; Balancing Values and Business

Why do your bank’s values need to align with your own? Keith...

Be a Professional

So, what is a professional? Is the opposite of an amateur? In...

Be Nice – It Doesn’t Cost You Anything

What does it cost to be nice? Some would say, “Nothing.” When...

Beating Cynicism and Bridging the Trust Gap with Trustworthy’s Margot Bloomstein

Trust me, you’re going to love tonight’s Joseph Jaffe is not Famous,...

Bernt Ullmann, CBA – The Billion Dollar Branding Blueprint

Branding involves creating a name, symbol or design that consumers can easily...

Beto Perez: ‘Creating a community that builds you up’

The music charts show that the United States loves Latin music. We...

Better CX with Open Communication

Sometimes customers just stop doing business with us. Wouldn’t it be great...

Better, Stronger, Faster: How to Help Your Team Succeed

Isn’t it true that you want your C-Suite to be better, stronger,...

Bill Humbert – Employee 5.0

Bill Humbert, author of Employee 5.0: Secrets to a Successful Job Search...

Bill Humbert – Expect Success!

On this episode of Best Seller TV, host Taryn Winter Brill sits...

Billy Boughey: ‘Establishing a strong culture in your office’

Corporate events use a lot of energy to have very little impact....

Bo Dietl: ‘Don’t think about just today’

Bo Dietl speaks to GenBiz and The C-Suite Network about how the...

Bob Fisch and Nicole Campbell: ‘I teach them business, they teach me life’

Bob Fisch is the former CEO of Rue 21, and he has...

Bob Miglani – Founder of Embrace the Chaos

In times of chaos, sometimes the best ways to deal with change...

Bosche: ‘Reasons Millennials Are Disrupting The Workplace’

Say what you want, but Millennials are proving big changes come from...

Brandon Steiner, Living on Purpose

Brandon Steiner, author of Living on Purpose: Stories About Faith, Fortune and...

Brant Pinvidic: ‘Choosing only the necessary words for your pitch’

Brant Pinvidic comes into the Bold TV studio to share his book...

Breaking Stereotypes and The Code of Silence: A Revealing Conversation with Former Green Beret and Award-Winning Entrepreneur Larry Broughton (Part One)

Larry Broughton holds nothing back during his candid conversation with host Kevin...

Brian Hazelgren – Positive People Make Things Happen

Positivity is in scarce supply these days due to a number of...

Brian Sherwood: ‘Bridging the gap between generations’

It seems like generations are always at odds with each other. “OK...

Bridger Pennington – Founder and Managing Director of Black Bridge Holdings

Money management is no longer reserved for Harvard MBAs or Wall Street...

Budd-Ramos: ‘How can you speak out online & avoid backlash at work?’

Following the death of George Floyd at the hands of police, the...

Building a Virtual Work Culture with guests Bryan and Shannon Miles #MakingBankS5E2

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Building Better Relationships With Video Messaging Customer Experience Advantage Podcast

Building Better Relationships With Video Messaging As voicemail dies a slow and...

Building Team Training with Daniel Marcos

Evan sits down with Daniel Marcos. Daniel Marcos is the co-founder and...

Building your company’s wellness with Tarin Calmeyer

Because the health of your company is built on the wellness of...

Business Coaching with Sky Stephens

This week Evan sits down with Sky Stephens. Sky is a coach...

C-Suite Leadership’s Role in Employee Engagement

To create full customer engagement, C-Suite leaders need to help their employees...

C-Suite Sound of Success – Building a Revenue-Generating Network, Platform, and Community

There is a big difference between networking and building a network. It’s...

C-Suite TV Insights :: Clare Laverty Swire Properties, pt. 2

Some companies are green because of the incentives and some companies are...

C-Suite TV Insights :: ReachMe.TV and CBS

ReachMe.TV is a company at the forefront of bringing you content, wherever...

C. Lee Smith – CEO & Founder of SalesFuel, Part 1

Hiring the right sales person can be a very daunting task, especially with...

C. Lee Smith – SalesCred

C. Lee Smith, author of SalesCred: How Buyers Qualify Sellers, has been...

C. Lee Smith – CEO & Founder of SalesFuel, Part 2

Sales are crucial to any business. But how do you ensure that your...

Camille Rumani: ‘Food creates a community abroad’

One of the worst feelings is being an oblivious tourist. As much...

Cardone: ‘What Is A Chargeback & How Can You Protect Yourself From It?’

Starting a business is extremely difficult. When starting a new business there...

Care More About Your Customer Than The Sale

It seems that most of the companies that customers love to do...

Carmen Villar: ‘Social Business does more with fewer resources’

Carmen Villar was brought into Merck to influence a new way of...

Carrie Rattle: ‘Break away from the herd effect’

During this global pandemic, the herd effect has been in full force....

Catherine Monson, CEO of FASTSIGNS Intl with Rocking Goal Setting Advice on The DEAN’s List with Dean Lindsay

Catherine Monson, CEO of FASTSIGNS Intl with Rocking Goal Setting Advice on...

Celebrate Good Times and Elevate Your Engagement Levels

In order for businesses to succeed, the work needs to get done...

Chad Brittian and Maurice Assia: ‘The Entrepreneurial Journey’

Maurice Assia is the CEO of Chosen Comforts and Chad Brittian is...

Change Your Perspective – Change Your C-Suite Experience

In the C-Suite, it’s easy to be grateful when things are going...

Charles Duque: ‘Educating Americans to use our cheeses’

Charles Duque, the director of the French Dairy Board in the U.S.,...

Chris Heller – Dominant Thoughts

On this episode of Best Seller TV, author Chris Heller sits down...

Chris Westfall – Easier

Chris Westfall, author of Easier: 60 Ways to Make Your Work Life...

Chris Westfall, Leadership Language

Chris Westfall, author of Leadership Language: Using Authentic Communication to Drive Results,...

Citi Medina: ‘I wanted to help the marginalized voices’

Citi Medina is the founder of Equal Space, a co-working space in...

Clobber Complacency and Increase Engagement

The Gallup Organization has found that only 30% of employees are actively...

Commitment with Chris Matts

On a week where we have back to back to back Chris’,...

Committed To Serve. An Interview with Veteran Turned Entrepreneur Russell Turner

Host Kevin Neff sits down with Russell Turner, CDR USN (Ret), in...

Compare Yourself to the Best

Stop comparing yourself to the competition! It’s okay to ask yourself, “What...

Completing the Cycle: Your Words Matter

In the C-Suite, effective communication is what helps to get the job...

Connected Consciousness with Shingy

David Shing AKA Shingy is known as the Digital Prophet and tonight,...

CoronaCocktails 9.24 – The Busy Biza, Kuda Biza

His name is Kuda Biza, but I’m thinking of renaming him Kuda...

CoronaTV 10.14 – The Filipino Superhero, Dean Aragon

Ferdinand Jesus Velasquez (call me Dean) Aragon is known as “The Brand...

CoronaTV 10.15 – The Jumper, Dev Patnaik

Dev Patnaik is the CEO of Jump, a leading strategy and innovation...

CoronaTV 10.23 – The Simplifier, Lisa Bodell

If there’s one word to associate with my guest today, Lisa Bodell,...

CoronaTV 10.27 – The Scot in Oz, Eaon Pritchard

Are you ready for your head to hurt? Well it’s gonna because...

CoronaTV 10.5 – The Magnet, Frank Cooper

Frank Cooper is the Chief Marketing Officer of Blackrock, the world’s largest...

CoronaTV 11.9 – The Brand Fuser, Denise Lee Yohn

Hey Brand Marketers, ready for some good old fashioned brand nutrition? Well,...

CoronaTV 9.11 – The Listener, Murray Nossel

Murray Nossel is a storyteller who – since COVID – has pivoted...

Corporate Barter Companies

Trade-for-credit B2B exchange Trade-for-credit, B2B exchange or corporate Barter companies allow companies...

Correli: ‘How to make your business stand out without spending a fortune’

How do you make your business stand out without spending a fortune?...

CPA Annual Meeting- Navigating the Changes Affecting the Contract Packaging Industry Panel

Host Jeffrey Hayzlett sat down with Tom Landry, President & Co-Founder, Allegiance...

CPA Annual Meeting- Sales and Customer Service Panel

Jason Forrest, CEO and Chief Culture Officer, FPG (Forrest Performance Group), Tony...

CPA Annual Meeting: Mergers and Acquisitions: Starting, Growing and Exiting Strategies Panel

It’s almost inevitable that a company will be sold or acquired and...

Cpt. Emil Dobrovolschi & Octavian Pantis – Dark Cockpit

What does the airline industry have in common with the business world?...

Craig Shah – Craig Shelly

When it comes to fine jewelry and watches, craftsmanship is key. A...

Crawford: “Making the Cannabis Industry More Diverse”

The legalization of cannabis provides many entrepreneurial opportunities. But a 2017 study...

Create Your Personal Style

In episode 5… Men’s fashion stylist Irene Becker, owner of Alandales, explains...

Creating a Passionate Workforce with Jacqueline Throop-Robinson

In this episode of Training Unleashed, Evan speaks with Jacqueline Throop-Robinson, best-selling...

Creating a Workplace that Works

When employees feel that their personal values match those of the C-Suite...

Creating an AND culture with Chris Fuller

In this episode of Training Unleashed, Evan speaks with Chris Fuller, president...

Creating an Employee-Centric Culture

Employees are your greatest asset for your business, but when they genuinely...

Crystal Gans – Owner and Founder of Mind Our Music

The music industry has gone through a tremendous upheaval, and that predates...

Culture is Contagious

I was recently interviewed by Yigal Adato for his mastermind group, all...

Customer Disservice

One of our loyal viewers, Warren Danziger, shared a story about how...

Customer Service Is More Important than Price

“Is customer service more important than price?” That’s exactly what we asked...

Customer Service Lessons From the Best Unknown Companies

I’m often asked what the best way to disrupt the competition is....

Customer Service May Not Be Your First Priority, and That’s Okay

Do you focus more on customer service or company culture? If you...

Customer Service vs. Customer Experience

Shep Hyken explains how three iconic brands are delivering the complete customer...

Customer Service Week: A Time to Celebrate Customers AND Employees

It’s my favorite time of year… the leaves change from green to...

D’Arcy Jensen: ‘Sustainable women’s clothing by size, fit and shape’

Creative Director D’Arcy Jensen of eShakti talks with GenBiz and the C-Suite...

Dan Shapero – President of TeamLogic IT

With technology and cybersecurity always top of mind for executives, how to...

Dana Look-Arimoto: ‘Promoting work-life integration over balance’

Dana Look-Arimoto is the owner of Phoenix Five, an advisory firm, and...

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, author of The Anticipatory Organization: Turn Disruption and Change Into...

Daniel Downs and Paul Sieradzki: ‘We’re trying to unlock scale in the 3-D printing industry’

Daniel Downs and Paul Sieradzki are the co-founders of R3 Printing, and...

Daniel LaBroad – President & CEO of Ovation Health & Life Services, Inc.

Maintaining a benefits program can be a drain on management, pulling valuable...

Daniel Olduck – CEO of LibbyInside

In business today, digital marketing is a vital part of every company’s...

Danielle DiMartino Booth, Fed Up

Danielle DiMartino Booth, author of Fed Up: An Insider’s Take on Why...

Darrell Amy – Revenue Growth Engine

Darrell Amy, author of Revenue Growth Engine: How to Align Sales &...

Dave Ferguson – Boss or Leader

Dave Ferguson, author of Boss or Leader: Are You Leading for a...

David Newman – Do It! Speaking

David Newman, author of Do It! Speaking: 77 Instant Action Ideas to...

David Newman – Founder of Do It! Marketing

All c-level executives and entrepreneurs alike are always looking for ways to...

David Sudolsky and Suneet Bhatt: ‘Outsourcing connects companies that can help each other out’

How many typical citizens think of outsourcing in a positive light? Purpose-driven...

David Teten: ‘How should the economic situation change how we think about business?’

Now is a difficult time for entrepreneurs to raise money, unless your...

David Tice – Director/Producer of “Grid Down, Power Up”

We are so dependent on electricity in our lives today and take...

Dawn S. Kirk – Heartbeat Leadership

Dawn S. Kirk, author of Heartbeat Leadership: Empower Yourself, Engage Your Team...

De-evolution of a Business – How to Stay Relevant to Your Customers

Is your business de-evolving? Or do you have growth? If you want...

Dealing With Angry Customers: Be Sincere When You Apologize

There will be times that you feel you have to repeat yourself...

Deanna Karim: ‘Promoting business through word of mouth and social media’

How do you enjoy the taste of sweets without feeling guilty? This...

Debbie Allen – Success is Easy

Debbie Allen, author of Success is Easy: Shameless, No Nonsense Strategies to Win...

Derek Distenfield – Co-founder of GSD Ventures Studios

Even though the Covid crisis has caused many parts of the economy...

Desi Saran: ‘The health food industry is in high demand’

Health is very in vogue right now. More restaurants have healthy options,...

DeVee: ‘How Women Can Get Ahead in the Workplace’

As of now, only 37 of 500 Fortune 500 companies are women-run....

Different Is Better than Better

I’m going to break just a bit from my typical customer service/customer...

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Dobbins: ‘How To Network And Diversify Your Hiring’

Who knew the quarantine dream includes knowing how to network? If 2020...

Does Engagement Lead to Entitlement?

In the C-Suite, do your leaders feel that by focusing too much...

Don’t Be Lazy – Go the Extra Inch for Customers

Do you give your customers the little extra time they deserve? Like...

Don’t Just Check Off a Box – Engage!

With so much emphasis on employee engagement, why does the C-Suite continue...

Don’t Lose the Customer’s Confidence Says Customer Service Speaker

My wife and I were on the phone with our bank. They...

Don’t Cut What Is Obvious to the Customer

Last week I covered the concept of skimpflation. In case you missed it, the short...

Dr. Betty Johnson – President of Bridging the Difference, LLC and Author of “Making Virtual Work: How to Build Performance and Relationships”.

As we have all experienced, the way we do business, work as...

Dr. Daren Martin, Author of WHITEBOARD on The DEAN’s List with C-Suite TV host, Dean Lindsay

Dr. Daren Martin, Author of WHITEBOARD on The DEAN’s List with C-Suite...

Dr. David Gruder Shares How Leaders Limit Their Success with An Inner Critic. David Gruder Shares How Leaders Limit Their Success with An Inner Critic

Dr. David Gruder Shares How Leaders Limit Their Success with An Inner...

Dr. Gary McGrath – A CEO’S Journey

Dr. Gary McGrath, author of A CEO’s Journey: The 7 Steps of Intentional...

Dr. Greg Reid & Jeffrey Klubeck – Mastermind Group

Dr. Greg Reid and Jeffrey Klubeck, authors of Mastermind Group: An Exclusive Invitation,...

Dr. Lisa Koche: ‘Being stuck at home is a breeding ground for stress and anxiety’

Quarantine seems like it would be a good time to get your...

Dr. Rachel MK Headley – iX Leadership

Dr. Rachel MK Headley, author of iX Leadership: Create High-Five Cultures and Guide Transformations wrote...

Drawbacks of Offering a Hybrid Workplace with Lisa Ryan

A hybrid workplace – one that gives employees the freedom to choose...

Easy Ways to Improve Your Customer Service Skills

Not long ago I wrote about how small improvements can make a...

Ebenezer Nii Martey: ‘You have to bring the ideas from the summit home with you’

Ebenezer Nii Martey is the co-convener for the YOCEL’s AYEESummit. He is...

Ed Mylett – Peak Performance Expert

Taking control of your day and striving to achieve your goals may...

Edward Hargroves: ‘Just because the shelves are empty doesn’t mean we have a food shortage’

During the global pandemic, the U.S. economy has learned the difference between...

Effective Altruism with Dr Roze Phillips

I’ll let you in on a little secret. I love listening to...

Effective Leadership and Employee Engagement

C-Suite leaders must realize that employees are looking for much more than...

Effective Meetings

It’s been calculated that 11 million meetings take place every day in...

Elevate Your Engagement Levels – How to Move the Needle on Employee Engagement

Having an engaged workplace cultures takes time, dedication, and commitment from C-Suite...

Elevating Employee Wellness and Mental Health (1)

Elevating Employee Wellness and Mental Health. With pandemic-related stress, anxiety, and depression taking...

Elisabeth Cardiello: ‘Brave Conversations Over Coffee’

Think about the things you do every day. Does drinking coffee come...

Embrace Change: the Biggest Inspiration of My Life

Keynote speaker Steve Rizzo shows audiences worldwide, in this inspiring true story,...

Emily Pollock: ‘What happens to your debt when you get married?’

Money can’t buy love, and it sure can get in the way!...

Emotional Intelligence

The five components that make up emotional intelligence are self-awareness, self-regulation, motivation,...

Empathy and Its Power to Engage

Being an empathetic C-Suite leader simply means that you make yourself accessible...

Employee Engagement – Just Can’t Get Enough

In the C-Suite, you are busy – your employees are too! With...

Employee Engagement and Employee Well-Being

Enlightened C-Suite leaders understand that the foundation of a good customer experience...

Employee Engagement and the Department of Commerce

Great ideas for employee engagement abound – if your C-Suite leaders know...

Employee Engagement and Well-Being

When it comes to the list of the most important people in...

Employee Engagement by Committee

It doesn’t take a lot of time, money, and effort for C-Suite...

Employee Engagement Equals People Poaching Protection

Your top employees may be a target – for your competition. How...

Employee Engagement Equals Talent Retention

C-Suite leaders are investing more than ever in acquiring and developing their...

Employee Engagement in the “Next Normal”

Employee Engagement in the “Next Normal.” As the economy starts to reopen after...

Employee Engagement is Not Done; It Is Earned

Employee Engagement is Not Done; It Is Earned. The pandemic has caused C-Suite...

Employee Onboarding Strategies that Work

Unfortunately, upwards of 22% of employees leave a company within 45 days...

Empower Employees to Say Yes

I’m going to discuss the idea of saying “yes” to your customers....

Empowerment Lessons From the Ritz-Carlton

If you’ve been following my work, you know I’m a huge fan...

Engage Through Education

In the C-Suite you see the numbers. Turnover is expensive. A study...

Engaged Employees are Brand Ambassadors

When C-Suite leaders have employees who are excited about their jobs, they...

Engagement and the WFH (Work from Home) Workplace

Engagement and the WFH (Work from Home) Workplace. The COVID-19 pandemic caused many...

Engagement Comes from Connection

Employees want to work for businesses where they know, like and trust...

Engagement Doesn’t Happen by Accident

Just like the proverbial three-legged stool, C-Suite leaders and their organizations need...

Engagement is a Marathon, Not a Sprint.

Engagement is a Marathon, Not a Sprint. Your company culture took a long...

Engagement Starts At The Top

One thing that C-Suite leaders may have heard is that people don’t...

Engaging Employees from “Hello”

C-Suite leaders may be interested to know that a theory proposed by...

Engaging Employees in a Hybrid Workplace with Lisa Ryan

During the COVID pandemic, remote work became the norm for many employees....

Engaging Employees Involves Generosity of Spirit

If your C-Suite team thinks that being generous in the workplace means...

Engaging Millennials and Beyond

Within the next several years, Millennial workers are set to become the...

Engaging Multiple Generations in the Workplace

In just about every organization, the C-Suite is dealing with a blend...

Enhancing the Customer Experience – Episode 10

Shep Hyken offers five common-sense tips that will enhance the customer experience....

Enjoy the Journey or Pay the Price

Funny Motivational Speaker Steve Rizzo talks about the importance of enjoying yourself...

Ep1 – John Lee Dumas

John Lee Dumas. JLD is the founder of Entrepreneurs on Fire, host...

Episode #4 – Pitch It! Pitch It Good!

Episode #4 – Pitch It! Pitch It Good! – Once again the...

Episode 1 – Les Brown – WORLD RENOWNED INSPIRATIONAL SPEAKER AND BEST SELLING AUTHOR

Rey interviews world renowned motivational speaker Les Brown. The two discuss Les...

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

David Kurz is a Real Estate Guru and Coach. He sits down...

Episode 9 – Socrates Zayas – AUTHOR AND SERIAL ENTREPRENEUR

Socrates Zayas is the host of SocTalks.com podcast and the author of...

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 1

We learn from a young age “better safe than sorry” but are...

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 3

In this day and age it takes more than staying on top...

Erika Zauner: ‘Corporate wellness programs are typically outdated.’

Many CEOs discover their great idea through experiencing a problem. At least,...

Eva Yazhari – CEO of Beyond Capital Fund

The Good Your Money Can Do with Eva Yazhari There’s more to...

Evan Dash – StoreBound

The best path to wellness is to eat whole, natural foods and...

Evan Sohn – Chairman and CEO of Recruiter.com

Job Hopping During The Great Reevaluation with Evan Sohn, Chairman/CEO of Recruiter.com...

Everyone Deserves a Compliment

I was on a flight to a city I can’t remember, but...

Excellence Now: Extreme Humanism with Tom Peters

There are many names people might use to describe Tom Peters: best...

Executive Perspectives :: Chuck Lovelace, Liberty Tax Service

After the signing of President Obama’s signature legislation, the Affordable Care Act,...

Executive Perspectives :: Ken Schmidt

Ken Schmidt, former Director of Communications for Harley-Davidson Motor Company, sat down...

Exit Interviews and Staying Interviews

One of my favorite sayings is, “What’s happening inside an organization is...

Explicit Communication, not Guess Work with guest Jason Treu #MakingBank S5E18

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Extraordinary Doesn’t Even Begin to Describe it! The Customer Experience Advantage Podcast

So, what do you get when you combine the instructional excellence of...

Feedback Bribery

To what extent will a company go to try to get customer feedback?...

Feedback Matters in Employee Engagement with Lisa Ryan

Although some employees may feel that no news from the C-Suite is...

Feedback Narcissism

The word narcissism is seldom used in a positive way. Google narcissism and you...

Finding the Hidden Carriers in a Tight Transportation Market

Michael Nervick, Founder and CEO of Fleet Technologies (www.fleet-technologies.com) discusses how companies...

Finding Your Happiness: Funny Man, Sad Story

Motivational Keynote Speaker Steve Rizzo emphasizes the pitfalls of putting your happiness...

Five Lessons On How To Personalize the Customer Experience

I love to receive great examples of outstanding customer service. I’m always...

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

How are you celebrating National Customer Service Week this year? Here are...

Five Ways To Prepare For Your Busy Season

If you’re watching this the day it comes out, it’s the day...

Five Ways to Say Thank You to Customers

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares five...

Fixing Workplace Injustice with Kim Scott and Trier Bryant

In this episode of Training Unleashed, Evan is joined by Kim Scott...

Following the Shot In

Much of my life is spent traveling. Lately, I’ve been home more...

Frank Ieraci – Founder of Clickedin

A successful sales campaign always starts with high quality, pre-qualified lead; but...

Frank Siller: ‘Our heroes deserve a little more of our resources’

Health care workers have received much-deserved love from people across the country...

Free Ways to Elevate Engagement

Contrary to popular belief, engaging employees does not have to cost a...

Freedman: “The Current State NYC Real Estate is In”

When the pandemic hit, one of its hotspots was New York City....

From Failure to Redemption to Revival. The Incredible Story of Bob Groves

Host Kevin Neff sits down with Corporate Speaker, Leadership Development Coach &...

From Smart to Wise

Just because you’re a smart person doesn’t mean that you make wise...

G. Scott Paterson- FutureVault, Inc.

Host Jeffrey Hayzlett sat down with the Executive Chairman and Founder of...

Gardner: ‘This Project Helps Black Entrepreneurs’

At Bold TV and C-Suite, we’re seeing a surge of companies and...

Gaudet: ‘Knowing When to Pivot Your Business’

At Bold TV and C-Suite, we know that the ebb and flow...

Gen Z – The Newest Generation to Engage

Although Millennials currently make up the largest percentage of the workforce, Gen...

GenBiz Student Entrepreneur Showcase: Austin Ramsey, East Tennessee State University

Austin Ramsey is the CEO of Pointech LLC and a student at...

Gender Communication

If you haven’t noticed, men and women communicate differently. For twenty years...

Generational Communication

The presentation on Intergenerational Communication in the Workplace has become a very...

George Brunt – Founder of Business Legal Management

Legal troubles tend to arise when they are least expected. That’s why...

Get to Know Your Customer Day

It’s been years since I’ve written about Get to Know Your Customer...

Getting to Know You

Remember the Bob Seeger song, “Feel like a number?” In the C-Suite...

Give Them Help Before They Yelp

Online reviews can work in two ways. For a company that provides...

Good Intentions Can Be More Important than Perfection

Not long ago, I wrote about calling your customer or an employee “honey.” It...

Good writing is a business advantage with George Tannenbaum

Words matter. And when you’re a master of words like George Tannenbaum,...

Gore: ‘Find A Peer Mentor That Will Help You Succeed’

Funding small businesses is never easy. But as the 2020 cliche goes,...

Grant Page – Magna Imperio Systems

In recent years, there has been a lot of talk about the...

Grasso & Sun: ‘How To Collaborate Remotely’

In the realm of working remotely, what’s the most common experience: “Distance...

Grasso & Sun: ‘How To Network Successfully While Being Remote’

Nowadays, being stuck at home feels like it prevents you from growing...

Grasso & Sun: ‘Should You Know How Much Your Co-Workers Make’

It’s the question we all wonder but don’t ask: How much does...

Gratitude Works in the Workplace

Gratitude Works in the Workplace. C-Suite leaders face various challenges and obstacles every...

Handling Difficult People

It is estimated the 20–21% of our population can be classified as...

Hap Klopp: ‘Running The North Face with a disruption mindset’

The North Face is a wildly popular clothing line and has grown...

Happiness Is a Choice

Motivational Keynote speaker Steve Rizzo explains how and why happiness is dependent...

Harley Bauer and Michael Glickman: ‘The only premium shot on the market’

Harley Bauer and Michael Glickman are changing the alcoholic beverage industry with...

Harness your Superpower of Resilience with Business Coach Stefanie Krievins

It’s the first Monday right after Thanksgiving, and Coach Stefanie is in...

Harold Ford Jr.: ‘We need to find a way to read solutions together’

Former U.S. Congressman Harold Ford Jr. speaks with GenBiz’s David Grasso and...

Have Your Defined Your Company’s Core Values?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses core...

Helping a Remote Workforce Connect and Thrive with Guest Mark Morey

In this episode, Evan speaks with Mark Morey, executive coach, culture developer...

Horn & Short: ‘Improving Diversity Programs In Corporations’

The Black unemployment rate in the United States consistently has been twice...

Houman Motaharian, LendingPoint

Houman Motaharian, President of LendingPoint, sat down with host Jeffrey Hayzlett to talk about the reasons point...

How Artificial Intelligence is Changing Healthcare

Entrepreneur, Inventor and Advisor David Ferrera has more than 25 years experience...

How Big is Your Deck? Martin Lindstrom will be the Judge!

Hey don’t blame me. Don’t even blame my first two-time returning guest,...

How Brad Pitt and the Mossad can help prepare you for the Zombie Apocalypse

Ever heard of the 10th man rule? If you watched World War...

How Corporate Sustainability Initiatives Drive Employee Engagement

In this age of consumption, consumers are looking to do business with...

How Do You Really Know If You’re Doing a Good Job?

I could have titled this video “Box of Donuts Research,” but you...

How Employee Engagement Improves Workplace Safety

When employees come to work, they expect that the C-Suite will provide...

How Feedback Increases Employee Engagement

When the C-Suite takes the time to notice the good work that...

How Gamification Helps in Employee Retention

With more than half of employees open to looking at new opportunities,...

How Harley Davidson Created Demand As Told at NSSF

Join the one-on-one interview with Ken Schmidt, former Director of Communications for...

How Much Do You Trust Your Customers?

One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth...

How Much Does It Cost to Give Great Customer Service?

I recently wrote an article in Forbes about how to get customers...

How Poor Customer Service Can Lead to Big Losses!

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

How to Adapt to Change and Skyrocket Growth, with swag.com CEO Jeremy Parker #MakingBank S6E7

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

How to Attain Personal Growth Important to You

In episode 15… Performance Optimization Specialist Tina Greenbaum, author of Mastery Under...

How to Be a Customer Service Hero: The Mike Moment

We’ve all heard the old adage: “It’s better to give than to...

How to Be More Creative

In episode 10… Multi award-winning business woman, entrepreneur, and success coach Cara...

How to Be the Chief Inspiration Officer

So how do you create a company culture that people actually want...

How To Become A Professional Keynote Speaker

On this episode of FOMOFanz here on C-Suite TV I discuss my...

How to become more agile in your career with Engelina Jaspers

Engelina Jaspers is a student and teacher of business and career agility....

How to Calculate Your Customer Retention Rate

Get ready to do a little math. While not my typical lesson,...

How to Compete with Amazon

Amazon has changed the way customers think. It has pushed customer service...

How to Create an Authentic Personal Brand

In episode 12… Rabbi Mendel Schwartz of The Chai Center, explains simple...

How To Create Customer Loyalty – Episode 5

Welcome to episode five of “Be Amazing or Go Home!” Shep shares...

How to Deal with Customer Complaints: The Perfect Thing to Say

There are many ways to deal with complaints or angry customers. I’ve written...

How to Deal With Negative Customer Service Interactions

I was recently asked what three traits I think are most important...

How to Engage Employees in Times of Crisis

The COVID-19 pandemic changed business – for good. But with all of...

How to Get Authentic Feedback from Remote Employees

With lots of employees working remotely these days, how do C-Suite leaders...

How to Get Customers to Leave Positive Reviews

Getting customers to review their experience with you is powerful. Before they...

How to Get Your Customers to Say, “I’ll Be Back!”

Many companies think they have to compare themselves to their competition. They...

How to Handle Lost Luggage: A Lesson From the Airlines

It’s been almost a year since my last business trip due to...

How To Improve Customer Relationships In Times Of Crisis

How To Improve Customer Relationships In Times Of Crisis. Through the COVID crisis,...

How to Keep Customers Coming Back

Before you can have loyal customers you must first get them to...

How to Keep Customers Coming Back – Episode 9

Before you can have loyal customers you must first get them to...

How to Keep Retention High When Unemployment is Low

In an economy where the unemployment rate has been incredibly low for...

How To Make Your Customers Love You

What if the worst thing a customer ever said about you was,...

How to onboard an employee with Narativ’s CEO, Jerome Deroy

Murray Nossel was one of my favorite guests. We discussed the power...

How to Practice Gratitude at Work

How to Practice Gratitude at Work. C-Suite leaders who excel at work don’t...

How to Put Some Fun into Serious Business

The other day I was talking to my friend and fellow customer...

How to Really WOW Your Customers

I recently talked about taking the extra step to deliver amazing service....

How to Transform the Customer Experience

Want to engage and connect with your customers more effectively? Then listen...

How Unrealistic Expectations Dampen Employee Engagement

Yes, C-Suite leaders want to set ambitious goals for their employees to...

Howard Hughes is Betting Big on Technology to Develop Luxury Communities

Historically low interest rates and new tax incentives are creating the ideal...

Hubbard: ‘Why You Should Care About Monopolies’

When you think of a monopoly, does your mind create a negative...

Humor Is Everywhere: The Ozone Layer

Funny Motivational Speaker Steve Rizzo explains to the audience how and why...

iAnthus Capital Holdings Inc (CNSX:IAN) Closes MPX Bioceutical Corp (CNSX:MPX) Deal

iAnthus Capital Holdings Inc (CNSX:IAN) (OTCMKTS:ITHUF) (FRA:2IA) CEO Hadley Ford provides a...

Improving the Customer Experience through Employee Engagement

It is no secret to the C-Suite. Today’s workers are harder to...

Increasing Employee Retention in Manufacturing

Increasing Employee Retention in Manufacturing. With more than two million manufacturing jobs going...

Innovators with Jane King: Big Tech Monopolies

Much like Microsoft in 2000, big tech companies have become like monopolies...

Innovators with Jane King: Regulating the Gig Economy

Julia Sun hosts Emily Anne Epstein, a digital media consultant, Gordon Gray,...

Innovators with Jane King: Will We Experience a Recession in 2020?

David Grasso of GenBiz sits down with Annafi Wahed, the founder and...

Inspired Leadership with Chris Fuller

I have the pleasure of chatting with Chris Fuller, who is going...

Institute for Supply Management®’s Hospital Report on Business

Nancy LeMaster, Committee Chair of the ISM’s Hospital PMI Report on Business®...

Interpersonal Communication Skills

Welchlin Keynote Presentations highlight the effective communication techniques that are crucial to...

Interview with Chef Lance founder of Blujeen Restaurant in Harlem

The Spot Light with Roger Maloney on C- Suite TV interviews with...

Irwin Grossman – Founder and CEO of Delta Payment Solutions

Most businesses accept credit cards for convenience, but that convenience comes at...

Is It Okay to Call a Customer or Employee Honey? 

Just the other night, my wife and I joined some friends for...

Is That All There Is? With Bruce Turkel

The famous Jerry Seinfeld wrote “Is this anything?” The equally famous Bruce...

Is there truth in advertising?

Farrah Bostic describes herself as a reasonably friendly pain in the ass....

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Shep Hyken shares the importance of the employee’s experience in relationship to...

ISM Director of Customer Operations Melanie Larimer

Manufacturing Talk Radio Host Lew Weiss interviews Melanie Larimer, Director of Customer...

ISM Services Report On Business Live with Anthony Nieves

Anthony Nieves, Committee Chairman of the ISM’s Services Report on Business(R) discusses...

Ivor Lok – Co-Founder of the C-Suite Network International Coaches Guild

When looking to get to that next level it’s always a good...

Jacinta Mathis and Netta Jenkins: ‘A platform about accountability and solutions’

Jacinta Mathis and Netta Jenkins are the co-founders of Dipper Tech, a...

Jack Myers, The Future of Men

Jack Myers, author of The Future of Men: Masculinity in the 21st...

Jacqueline Jasionowski – Founder of Shift Awake Group

If your customers are feeling friction from your employees, they are not...

Jaden: ‘Building a company around your ideas’

Have you ever had a bright business idea and gotten bogged down...

Janet Alvarez: ‘Managing you money in the new year’

With the new year comes the obligation that we all feel to...

Jared Kaplan – CEO of OppFi

60 million Americans are shut out of traditional banking services because of their credit. 8...

Jason Craparo: ‘Virtual networking helps you cut through the noise.’

Networking can be exhausting. If you’ve had a long day at work,...

Jason DeBono – NuView

Most people stick to stocks and bonds, but there are new alternatives...

Jason McCann, Varidesk

Host Jeffrey Hayzlett sat down with CEO and Co-Founder of Varidesk, Jason McCann...

Jay Rosenzweig: ‘Worrying about finding a new job when the economy opens back up’

The job market went from zero to 100 real quick. A lot...

Jean O’Toole: ‘There is a scholarship for everybody’

Ask any millennial with thousands of dollars in student loans — college...

Jeff Barnes – CEO of Angel Investors Network

When it comes to success, it’s good to have an angel on...

Jeff Fromm: ‘Combining a better product and purpose’

Marketing expert Jeff Fromm sat down with Bold TV to discuss his...

Jeff Mascio: ‘Growing the cannabis industry’

While the cannabis industry has made headlines in the political realm, cannabis...

Jeff Pedowitz – CEO of The Pedowitz Group

With businesses running at a sprint and constantly evolving, so are the...

Jeff Rosenthal – Co-Founder of Summit and Co-Owner, Principal Designer, and Developer of Summit Powder Mountain and Powder Mountain Ski Resort

Thinking Big, Chasing Dreams and Building Community with Jeff Rosenthal, Co-Founder of...

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