Small Business & Entrepreneurship Archives

“You’re Not Alone,” Suicide Awareness with guests Joe and Christian Massa #MakingBankS5E51

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

#173 Changing Roles: Life-Work Balance Is the New Work-Life Balance

This week on WAM, host Lydia DiLiello is joined by the dynamic...

1 on 1 with Bob Carp- He wrote the book on getting into the cannabis business!

On C-Suite Tv’s In the Weeds with Jimmy Young, the ProCannabisMedia.com founder...

10 Reasons Why Your Customers Choose to do Business with You

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares ten...

10 Ways Companies Create Friction for Customers

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares 10...

20 Ways to Improve Your Customer Service Part 1

With all the focus on how technology—including AI, data, personalization and more—can...

20 Ways to Improve Your Customer Service Part 2

Last week, I shared the first ten ideas to drive a better...

3 C’s of Customer Service – Episode 2

Welcome to episode two of “Be Amazing or Go Home!” Shep has...

A Boring Customer Service Experience – That’s What Our Customers Want

You may call me boring, but I want the same thing every...

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...

A Dramatic Change Doesn’t Have to be a Traumatic Change

The word dramatic is a great word. When you use it to...

A Journey Through Entrepreneurship with guest Mike McDerment #MakingBank S5E4

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

A New Now; Sharing Your Gift to the World with Michael Goddart

Michael Goddart holds an MFA from the Writers Workshop at Bowling Green,...

A Powerhouse Industry: Plant-Based Protein with Jim Pakulis #MakingBank S6E13

A plant-based protein or delicious comfort food? Why not both? On this...

A Restaurant that Offers Car Washes on the Menu

I recently wrote an article about the little surprises that companies –...

A Work In Progress – Ellen Bryan TV Reporter | Che Brown | Happy Entrepreneur Show

Despite the ups and downs, We Persist! A Work In Progress by...

Abogo: ‘Hacks For Becoming A Digital Nomad in 2020’

How can you make working from home more exciting? Try the same...

Accelerating Growth with Digital Products with guest Francis Wolff #MakingBank S5E50

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Accessible, Affordable, and Active Investing with guest Clay Gardner #MakingBank S6E8

Episode summary: You don’t have to be a billionaire to invest like...

Achieving Financial and Family Success with John Soforic #MakingBank S5E1

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Achieving Success Through a Balanced & Engaging Life with guest James Altucher #MakingBank S5E22

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Acquisition and Accomplishment with Roland Frasier #MakingBank #S6E29

Could acquisition be the answer to your business needs? On this...

Adam Levin: ‘Hackers keep coming up with new ways to take advantage of people’

A text pops up from iCloud. It says there’s been suspicious activity...

Addressing the Vacuum in Female Leadership with Tricia Benn

Tricia Benn is General Manager of The Hero Club and Chief Community...

Ajay Kishore: ‘A work of art isn’t appreciated without an audience’

These days, great content doesn’t always equal popularity. Without an audience, a...

Albie Manzo: ‘Going from reality TV to entrepreneurship’

If you are a reality TV show junkie then you might recognize...

Alex Konanykhin: ‘Checking-in with your employee in the age of remote work’

You’re an employer in the age of remote work. Communication with employees...

Alex Rodriguez

Four months ago, I started telling my story about growing BOLD to...

Aligning Your Business with Your Core Values with guest Robert Glazer #MakingBankS5E25

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Alix Peabody: ‘Canned rosé: the unexpected market with millennials’

Founder and CEO of Bev, Alix Peabody, joins GenBiz and the C-Suite...

Allen Katz: ‘Building an experience around the distillery’

How would you like to impress your friends with knowledge of distilling...

Alternative Asset Investing with Eric Satz #MakingBank #S6E37

Alternative Asset Investing made accessible. On this episode of the Making Bank...

Always Do Your Best – Customer Service Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you and your...

Amaze It Forward – Create a Better Experience

You’ve probably heard of paying it forward, but how about AMAZING it...

Amazon Sets the Standard for Every Business

Our customers are smarter than ever when it comes to customer service and receiving...

Amy Federman: ‘Leadership is the art and science of influencing others’

Here’s a math problem. One man plus being fired from his job...

An Unconventional Look at Distraction with guest Nir Eyal #MakingBankS4E27

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

And now for something completely different…

This was the e-mail I first received from Robin Caller (who was...

Andrew Christodoulides: ‘Connecting designers, creators and consumers all in one place’

Andrew Christodoulides came to the Bold TV studio to discuss his online...

Andrew Horn: ‘A unique way to show loved ones how you feel’

Wondering what you should get your loved one for their upcoming birthday?...

Andy Henriquez – Connect Convert Cash In on Your Story

When my business partner, friend and frat brother Andy Henriquez known as...

Angelo Adam: ‘Freelancers all over the world can complete jobs for cryptocurrency’

Bounty0x has a new take on the gig economy. It is an...

Another Lesson on How to Handle Angry Customers: Don’t Smell the Milk

At a recent conference, I enjoyed an interview with a business owner...

Answer the Question the Right Way

Sometimes a customer asks a question, and then either doesn’t understand or...

Answering the Question, “What is a Limited Partnership?”

Do you want complete asset protection for your Limited Partnership? Learn how...

Are You Keeping Up with Your Customer’s Expectations?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Are You Ready to Be Amazing? – Season 3 Episode 1

Employee Fulfillment Amid the Great Resignation isn’t just having an effect on...

Are You Taking Advantage of Your Greatest Opportunity?

There are many great customer service stories that can serve as a...

Ashley Merrill and Davina Farahi: ‘Luxury products that market themselves’

Ashley Merrill, the CEO of Lunya, a luxury sleepwear brand and Davina...

Asking the Right Questions In Tough Times – Season 2 Episode 10

Being Amazing in Tough Times. Asking the right questions of your customers...

Attract Clients Brand Iconic with Toni Coleman Brown and Cheryl A. Pullins | Happy Entrepreneur Show

Branding is essential for every business, period Whether your goal is to...

Audrey Cooper – Giving Voice to the Voiceless

Audrey Cooper combines grit, compassion, and shrewd people strategies to “save the...

Authenticity Reawakened, How Your Past Creates Your Future with Vicki Znavor

Today’s guest is Vicki Znavor, a former C-Suite executive who cares deeply...

Ayo Oshinaike: ‘Leading people to have the best food experience’

Ayo Oshinaike, CEO of the app Foodspace, steps into the Bold TV...

Back to Class: Shep’s Law of Customer Service

Let’s go back to physics class for just a moment. Isaac Newton’s...

Bad Timing or Bad Decision

Recently, my wife and I went out to dinner. We planned to...

BAM!!! Dean encourages you to Become a Business Attraction Magnet!!

In this episode, Dean shares how the business of sales is the...

Bankroll Your Brilliance – Nicole Roberts Jones

Bankroll Your Brilliance The key to starting a business or making more...

Be a Little More Like Apple – Customer Experience Lesson

Shep Hyken, Customer Service & Experience Expert, discusses three areas you can...

Be a Professional

So, what is a professional? Is the opposite of an amateur? In...

Be Able to Take a Punch If You Work on the Front Line of Customer Service

In customer service, you aren’t going to be physically punched out by...

Be as Easy as Ordering Pizza – Convenience Lesson

Shep Hyken, Customer Service & Experience Expert, discusses how you should be...

Be Confident Laticia Nicole

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Be Different From Your Competition

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares how...

Be Nice – It Doesn’t Cost You Anything

What does it cost to be nice? Some would say, “Nothing.” When...

Be Obsessed – Stop Skipping The Hills – Che Brown – The Happy Entrepreneur Show- Thought of the Week

Be Obsessed – Stop Avoiding The Hills – Thought of the Week...

Be On Purpose with Dr. Kennette Thigpen | Che Brown | The Happy Entrepreneur Show

Get ready, get ready, get ready Dr. Kennette Thipgen, Founder of Rise...

Be Passionate

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Be Passionate |Kim Warren Martin – Kennette Thigpen

I promise tonight’s episode will change your life! Listen Dr. Kim W...

Be Persistent Dr Kennette Thigpen

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Become A Better Closer – Che Brown – The Happy Entrepreneur Show

Starting tonight become a better closer. If you asked most people what...

Become a Speakerpreneur and Get Paid – Marquesa Pettway | Che Brown | Happy Entrepreneur Show

Zoom to multiple income streams as a speaker. Meet Business Reinvention Expert...

Becoming a Humble Alpha and The Truth Behind Social Media Influencers

Business Analyst and Author Steven Kuhn shares how you can “Unleash Your...

Believe In Yourself – Dr. Dennis Kimbro

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Bell: ‘The Rise Of Black Girl Ventures’

Women are becoming unemployed at faster rates than men, and data shows...

Ben’s Chili Bowl Visit – ReCharge Passion and Purpose | Che Brown | Happy Entrepreneur Show

Had a great time eating a chili hot dog with my brother...

Best Customer Feedback Question

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses promises...

Best in Class Versus Best in Industry

Here is an interesting idea. Most businesses are competitive. They want to...

Best in Class Versus Best in Industry

Here is an interesting idea. Most businesses are competitive. They want to...

Beto Perez: ‘Creating a community that builds you up’

The music charts show that the United States loves Latin music. We...

Better CX with Open Communication

Sometimes customers just stop doing business with us. Wouldn’t it be great...

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, author of The Essential Sales Guide for Entrepreneurs and Business...

Billy Boughey: ‘Establishing a strong culture in your office’

Corporate events use a lot of energy to have very little impact....

Biz Dev Outdoor Retailer Part 1

Biz dev is what grows a company. You can take 60 meetings...

Blueprint for your Vision with guest James P Friel #MakingBank S5E30

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Bob Fisch and Nicole Campbell: ‘I teach them business, they teach me life’

Bob Fisch is the former CEO of Rue 21, and he has...

Bold in the Big Easy

Want to become the best? Have incredibly high standards and hold everyone...

Book Writing 101 with Pat Iyer

This week Evan sits down with Pat Iyer. Pat is a well-respected...

Boosting your Brain, Body and Business with Rowena Gates #MakingBank S6E22

Boost your brain to boost your energy. On this episode of the...

Brand Promise – Have Incredible CX!

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...

Branding with Authenticity with guest Re Perez #MakingBankS4E41

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Brandon Steiner- The Success Behind Steiner Sports

Brandon Steiner is the CEO and founder of Steiner Sports, a company...

Brant Pinvidic: ‘Choosing only the necessary words for your pitch’

Brant Pinvidic comes into the Bold TV studio to share his book...

Breakfast with Champions with Glenn Lundy

Glenn Lundy is the King of Breakfast. He owns it on Facebook...

Breaking Mental Barriers to Success – Quentin McCain

Breaking mental barriers to achieve success. Success is a journey. In fact,...

Brian Johnson: ‘Losing Not An Option’

Brian Johnson is the owner of LNAO, an acronym that stands for...

Brian Sherwood: ‘Bridging the gap between generations’

It seems like generations are always at odds with each other. “OK...

Briana Owens: ‘Bringing diversity to your spin class’

Spiked Spin is a hip-hop inspired, high-intensity spin class for underserved communities....

Bryan Flanagan, Sales Training Expert, Author of “So You’re New to Sales”, Dean Lindsay, The DEAN’s List on C-Suite TV

Bryan Flanagan, Sales Training Expert, Author of So You’re New to Sales”,...

Build A 7-Figure Sales Team | MasterClass | Happy Entrepreneur Show

The Happy Entrepreneur Masterclass: How To Build A 7-Figure Sales Team Without...

Building 8-Figure Businesses with Stephen Somers #MakingBank S6E20

Your online business can earn you 7+ figures. On this episode of...

Building a Billion-Dollar Business with Shaahin Cheyene #MakingBank S6E23

Can a teenager make $1 billion in revenue? Shaahin did. On this...

Building a Virtual Work Culture with guests Bryan and Shannon Miles #MakingBankS5E2

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Building Connections and Businesses with Jeff Fenstar #MakingBank S6E19

Anyone can scale and sell quickly. On this episode of the Making...

Burnout Is a Battle

Here’s a shortform video that can inspire your team to push past...

Business Coaching with Sky Stephens

This week Evan sits down with Sky Stephens. Sky is a coach...

Business Mogul Johnny Wallace services 190,000 Customers a Month

Johnny Wallace Lives In the House His Mother and Grandmother Cleaned!!! How...

C-Suite TV Insights :: ReachMe.TV and CBS

ReachMe.TV is a company at the forefront of bringing you content, wherever...

Camille Rumani: ‘Food creates a community abroad’

One of the worst feelings is being an oblivious tourist. As much...

Candace Woodruff – Sales and Marketing One Page Plan | Che Brown | The Happy Entrepreneur Show

Feature Guest Candace Woodruff – The Lab #1 Business Development and Revenue...

Capron & Bajuz: ‘U.S. Military Veterans Share Their Transition Into Entrepreneurship’

After serving in the military, veterans find different ways to spend their...

Cardone: ‘What Is A Chargeback & How Can You Protect Yourself From It?’

Starting a business is extremely difficult. When starting a new business there...

Carrie Rattle: ‘Break away from the herd effect’

During this global pandemic, the herd effect has been in full force....

Chad Brittian and Maurice Assia: ‘The Entrepreneurial Journey’

Maurice Assia is the CEO of Chosen Comforts and Chad Brittian is...

Changes and Challenges in the Tech Industry with Brian Burke #MakingBank S6E15

Ever sold or bought a Mac online? You probably bought it from...

Changes and Challenges in the Tech Industry with Brian Burke #MakingBank S6E15

Ever sold or bought a Mac online? You probably bought it from...

Changing your Mindset to Grow your Business with Guest Mike Koenigs: MakingBank S4E6

On this episode of Making Bank, we speak to an awesome man,...

Charisse Higgins and Gia Lowe: ‘Curlfest: a sea of beautiful people’

Charisse Higgins and Gia Lowe are the founders of Curlfest, a celebration...

Chick-Fil-A with Kimberly Flowers – Close Conference | Che Brown

hey want to make sure you are still coming. The #1 Sales...

Chris Westfall, Leadership Language

Chris Westfall, author of Leadership Language: Using Authentic Communication to Drive Results,...

Citi Medina: ‘I wanted to help the marginalized voices’

Citi Medina is the founder of Equal Space, a co-working space in...

Close Conference – Day 1 and Day 2 Recap

I am excited to finally recap Day 1 and Day 2 of...

Closing the Customer Experience Gaps – Season 2 Episode 8

Have you tightened up your brand’s customer experience journey? Shep shares three...

Colin Shaw, The Intuitive Customer

Colin Shaw, author of The Intuitive Customer: 7 Imperatives for Moving Your...

Comfortable, USA Quality Workwear

Josh Walker and Ted De Innocentis, Co-Founders of 1620 Workwear, Inc., discuss...

Committed To Serve. An Interview with Veteran Turned Entrepreneur Russell Turner

Host Kevin Neff sits down with Russell Turner, CDR USN (Ret), in...

Companies’ Responses to COVID Provide Insights into Handling a Crisis

One of my viewers asked me the following question: What is your...

Compare Yourself to the Best

Stop comparing yourself to the competition! It’s okay to ask yourself, “What...

Confirm, Glimpse, and Path with guest Gino Wickman #MakingBank S5E24

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Conversational Cash Flow Formula – Che Brown – The Happy Entrepreneur Show

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Copywriting Systems To Explode Your Sales | Sunday Business Edition | Happy Entrepreneur Show

Copywriting that will explode your sales. The ability to put words on...

CoronaCocktails 9.24 – The Busy Biza, Kuda Biza

His name is Kuda Biza, but I’m thinking of renaming him Kuda...

CoronaTV 10.21 – The Explorer, Lynn Power

Lynn Power has one of the most enviable claims to fame: she...

CoronaTV 10.22 – The Supervisor, Faith James

Faith James was my first boss when I came to the US....

CoronaTV 11.10 – The Saint, Peter Rork AKA Dog Is My CoPilot

Peter Rork is a saint. 8 years ago, he co-founded Dog Is...

CoronaTV 11.16 – The Funder, John Biggs

Complete the sentence, “Get Fu..ed.” If you replied “Get Funded,” then you’re...

CPS E527: Conquer Your Entrepreneurial Dreams with Jeffrey Hayzlett

Learn how to conquer your entrepreneurial dreams from the Chairman and CEO...

Creating a Brand with Alex Sanfilippo

This week Evan sits down with Alex Sanfilippo, co-founder of Creating a...

Creating the Headspace That Attracts Success with guest Rob Dial #Making Bank S4E32

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Creating Wealth without Creating a Job with guest Justin Donald #MakingBank S5E28

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Creative Problem Solving for Better CX

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...

Critical Strategies for Protecting Your People and Your Organization from the Risks of Sexual Harassment with Kia Roberts

Every Training Unleashed Podcast delivers leading-edge strategies that will transform your organization....

Customer Loyalty: Give Up Sex For Amazon?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses customer...

Customer Obsessed and Unafraid of Failure with guest Sean McCormick #MakingBank S5E32

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Customer Service Is More Important than Price

“Is customer service more important than price?” That’s exactly what we asked...

Customer Service May Not Be Your First Priority, and That’s Okay

Do you focus more on customer service or company culture? If you...

Customer Service Versus Customer Experience … What’s the Difference?

It is one of the most common questions I’m asked in interviews:...

Customer Service vs. Customer Experience

Shep Hyken explains how three iconic brands are delivering the complete customer...

Customer Service Week: A Time to Celebrate Customers AND Employees

It’s my favorite time of year… the leaves change from green to...

Customer Service, Is It In Your DNA? – CX Lesson

Shep Hyken shares the moment he realized his passion was customer service,...

D’Arcy Jensen: ‘Sustainable women’s clothing by size, fit and shape’

Creative Director D’Arcy Jensen of eShakti talks with GenBiz and the C-Suite...

Daily Habits of Successful People

On this C-Suite episode, you will learn that the most successful people all...

Damned If I Do/Don’t

You have to make sacrifices while you grow a company. There is...

Dan Karr: ‘What to do if your insurance won’t cover your medical bills’

Imagine being hit by a car, and the driver was totally at...

Dan Pipitone: ‘You don’t only make money in one direction’

Dan Pipitone is the co-founder of Trade Zero America, a commission-free stock...

Daniela Carvajalino: ‘Getting children an early start in entrepreneurship’

Daniela Carvajalino has been an entrepreneur since she was eight years old....

Danny Mayans of Salsa God: ‘Appealing to as many people as possible’

Danny Mayans, founder of Salsa God, comes to the Bold TV studio...

Dave Hanley: ‘A will that can grow and change with you’

Dave Hanley shares his app that can help you start planning for...

Dave Meltzer: ‘Don’t limit your points of entry’

Dave Meltzer, CEO of Sports Marketing 1, a global sports and entertainment...

David Sudolsky and Suneet Bhatt: ‘Outsourcing connects companies that can help each other out’

How many typical citizens think of outsourcing in a positive light? Purpose-driven...

David Teten: ‘How should the economic situation change how we think about business?’

Now is a difficult time for entrepreneurs to raise money, unless your...

Davidson: ‘The 21st Century “Passion Economy” Causes Anxiety for Millennials’

Millennials have been dubbed the most anxious generation. And many people have...

Dawoon Kang: ‘Be more thoughtful about the way you are dating’

GenBiz and the C-Suite Network bring you a conversation with Dawoon Kang,...

De-evolution of a Business – How to Stay Relevant to Your Customers

Is your business de-evolving? Or do you have growth? If you want...

Dealing With Angry Customers: Be Sincere When You Apologize

There will be times that you feel you have to repeat yourself...

Dean shares Three Powerful Truths about Customers!!

“Progress in Service leads to Progress in Sales.” – Dean Lindsay We are...

Debbie Azar: ‘The differences between natural and lab-grown diamonds’

Gemological Science International is one of the largest gemological organizations worldwide, and...

Deborah Gardner Experience At Success Women’s Conference

Keynote Speaker Deborah Gardner, one of the first female television broadcasters with...

Debra Kasowski Speaks at bLU Talks U of A

Debra Kasowski speaks at bLU Talks U of A and shares a...

Dekesha C Williams – Getish Done Mastermind

Don’t Underestimate the emotional energy a mastermind can provide. Even though masterminds,...

Delatorro McNeal II – Peak Perform and Earn Money Speaking | Che Brown | The Happy Entrepreneur Show

We are broadcasting live NOW in HD : www.HappyEntrepreneursTribe.com Tonight on The...

Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies

Do you know how to deliver on the entire customer experience? Take...

Delusional Confidence with guest Kevin David #MakingBank S5E42

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Desi Saran: ‘The health food industry is in high demand’

Health is very in vogue right now. More restaurants have healthy options,...

Develop Your Brand Story – Sharai Robbin | Che Brown | Happy Entrepreneur

When creating your marketing strategy, don’t forget about the bigger story: what...

Different Is Better than Better

I’m going to break just a bit from my typical customer service/customer...

Digital Marketing Strategies – Kevin C. Pride

Tonight you will learn 5 Digital Marketing Strategies To Grow Your Business...

Disrupting a Space with guest Jordan Mederich #MakingBank S5E39

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Ditch The Sales Script And Do This Instead – Che Brown – The Happy Entreprenuer Show

At some point in your career, even if you’re not a salesperson,...

Diving into the Data with guest Phillip Stutts #MakingBankS4E36

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Do Good and Sell Well with Joe Valley #MakingBank S6E16

Every entrepreneur exits their business. On season 6 episode 16 of the...

Do Good and Sell Well with Joe Valley #MakingBank S6E16

Every entrepreneur exits their business. On season 6 episode 16 of the...

Do Small Things Well Get BIG Results in New Orleans | Che Brown | Happy Entrepreneur Show

Do small things well get BIG results. Most of us cannot achieve...

Do the Right Thing – A Habit Worth Mastering

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses doing...

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Does it Matter How You Refer to Your Customers?

Let me ask you: What do you call your customers? Do you...

Doing Business in Japan, and a Big Marketing Lesson from Marshall Amplifiers

I recently went to Japan, the land of sushi, sumo, and sake,...

Don’t Be Lazy – Go the Extra Inch for Customers

Do you give your customers the little extra time they deserve? Like...

Don’t Blame Me I Just Work Here

Shep Hyken shares a lesson inspired by the phrase “don’t blame me...

Don’t Forget The Price Paid For Big Failures – The Alamo

Don’t Forget The Price Paid For Big Failures – today walking through...

Don’t Judge A Restaurant By It’s Cover – New Orleans | Che Brown | Happy Entrepreneur Show

don’t judge a restaurant by its cover. New Orleans restaurants get a...

Don’t Make Me Repeat My Story

I’m always frustrated when I call a customer support number that I’ve called before...

Doug Mayer – CEO of Archetype Consulting Group

If Uncle Sam is offering a break on your tax bill, why...

Dr. Cortney Baker & Andrea Sager: ‘Turn your side hustle into a business’

While working from home, you may have some newfound entrepreneurial passions. How...

Dr. Cozette White – My Financial Home Entreprises

If you haven’t heard the news, something special is happening here at...

Dr. David Gruder Shares How Leaders Limit Their Success with An Inner Critic. David Gruder Shares How Leaders Limit Their Success with An Inner Critic

Dr. David Gruder Shares How Leaders Limit Their Success with An Inner...

Dr. Lisa Koche: ‘Being stuck at home is a breeding ground for stress and anxiety’

Quarantine seems like it would be a good time to get your...

Dr. Sonja Stribling – Get More Clients | Che Brown | The Happy Entrepreneur Show

The Lab #1 Business Development and Revenue Focused Late Night Show In...

Easy Ways to Improve Your Customer Service Skills

Not long ago I wrote about how small improvements can make a...

Eddie Turner, Jr., 140 Simple Messages to Guide Emerging Leaders

Eddie Turner, Jr., author of 140 Simple Messages to Guide Emerging Leaders, wrote...

Edward Hargroves: ‘Just because the shelves are empty doesn’t mean we have a food shortage’

During the global pandemic, the U.S. economy has learned the difference between...

Effective sales strategies to close deals faster | Che Brown | The Happy Entrepreneur Show

Effective sales strategies to close deals faster shortening the sales cycle can...

Eliciting Emotional Engagement with guest Michael Bernoff #MakingBank S4E34

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Eliminate and Excel with guest Perry Marshall #MakingBank S5E37

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Eliminate Friction with Proactive Customer Support

Are you able to solve your customer’s problems proactively? To create more...

Elisabeth Cardiello: ‘Brave Conversations Over Coffee’

Think about the things you do every day. Does drinking coffee come...

Employee Experience Lesson: Try the Coffee

Shep Hyken discusses that the quality of coffee (and other little perks)...

Employees Love the Story Too

Last week, I covered the idea of the story. Customers love to...

Empowerment Lessons From the Ritz-Carlton

If you’ve been following my work, you know I’m a huge fan...

Engagement Party – Che Brown and Brittanee Brooks |

I passed along this life lesson for...

Enjoy Life Take A Vacation Laticia Nicole

Enjoy Life Take A Vacation Laticia Nicole...

Entrepreneurs and Overcoming Addiction

I LOVE pizza – who doesn’t I guess?! My FAVORITE place to...

Ep22 – P Nathan Thornberry

P. Nathan Thornberry is an author, speaker, investor, and real estate entrepreneur...

Ep23 – Tracy Hazzard – Co-Founder & CEO of Podetize and The Binge Factor

Tracy Hazzard is Co-Founder & CEO of Podetize and The Binge Factor....

Ep37 – Patrizia Marin – Bridging the GAP from doubt to dominance!

Patrizia Marin calls in from Italy. Patrizia is CEO of the Marco...

Ep6 – Mark Eaton, NBA All-Star, Motivational Speaker, Author and Teamwork Expert

Mark Eaton is NBA All-Star, Motivational Speaker, Author and Teamwork Expert. Mark...

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1 – Just when the contestants...

Episode 1: The Four Day Weekend Group

Tune-in as Jason Forrest debuts his latest series, Run Towards the Roar,...

Episode 2: Hunt Pettit, CEO of White Horse Energy

Join C-Suite host Jason Forrest as he interviews Hunt Pettit, CEO of...

Episode 3 – King Raj – THE PASSIVE INCOME ARTISTE

King Raj visits the set today and dives into the many ways...

Episode 3: Hillary Strasner, Former CEO / Founder of ProLab

Join C-Suite host, Jason Forrest, as he interviews Hillary Strasner, Former CEO...

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Join C-Suite host, Jason Forrest, as he interviews Bob McCarthy who has...

Episode 5: Gene Meyers, CEO of Thrive Homes

Join C-Suite host, Jason Forrest, as he interviews Gene Meyers, the CEO of...

Episode 6 – Patricia Rogers – BUSINESS DEVELOPMENT STRATEGIST

Patrica Rogers is a Business Development Strategist and she shares with Rey...

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Join C-Suite host, Jason Forrest, as he interviews Hal Brown, CEO of...

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

David Kurz is a Real Estate Guru and Coach. He sits down...

Eva Sadej of Floss Bar: ‘On-demand dentistry’

Eva Sadej, founder and CEO of Floss Bar, came to Bold TV...

Evan Sohn – Chairman and CEO of Recruiter.com

Job Hopping During The Great Reevaluation with Evan Sohn, Chairman/CEO of Recruiter.com...

Everyone Deserves a Compliment

I was on a flight to a city I can’t remember, but...

Everyone’s in sales And you and I need to get better at it | Che Brown | The Happy Entrepreneur

Everyone’s in sales. And you (and I) need to get better at...

Everything is Energy with guest Christy Whitman #MakingBank S6E3

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Exit Interviews and Staying Interviews

One of my favorite sayings is, “What’s happening inside an organization is...

Expand Your Comfort Zone | Che Brown | The Happy Entrepreneur Show | Thought of the Week

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Expansion & Exhaustion

We’ve expanded to Miami. Networking and sacrifice are imperative to growing your...

Explicit Communication, not Guess Work with guest Jason Treu #MakingBank S5E18

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Fahrenheit 555 Steak House Full Experience! – Carnival Panorama Cruise – Happy Entrepreneur Show

The Fahrenheit 555 Dining Experience aboard the Carnival Panorama Cruise was well...

Felix Shipkevich: ‘It gives everyone complete access to justice’

Have you ever been in legal trouble and not had access to...

Fighting for Your Country, Children, and Career with Tim Kennedy #MakingBank S6E14

Sometimes, you have to fight for the things you care about. On...

Finding Happiness and Financial Freedom #MakingBankS4E49

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Finding New Prospects That Are Qualified | Che Brown | The Happy Entrepreneur Show

Finding new prospects is a challenge whether you are a new entrepreneur...

Finding Purpose and New Goals with John Madsen #MakingBank S6E17

John Madsen didn’t make his high school football team. A few years...

Finding Purpose and New Goals with John Madsen #MakingBank S6E17

John Madsen didn’t make his high school football team. A few years...

Finding Your Own Power with guest Chris Wyllie #MakingBank S4E51

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Finding Your Self-Belief and Self-Purpose with guest Evan Carmichael #MakingBank S5E23

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

How are you celebrating National Customer Service Week this year? Here are...

Five Ways to Create Loyal Customers

Shep Hyken, Customer Service & Experience Expert, discusses five ways to create...

Five Ways to Say Thank You to Customers

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares five...

Focus on Sales | Che Brown | The Happy Entrepreneur Show

To Your Success Che Brown The Happy Entrepreneur @IAmCheBrown #TheHappyEntrepreneur #HappyLifeHappyBiz #HappyEntrepreneurShow...

Follow The Blue Line in Mazatlan Mexico – Carnival Cruise – Happy Entrepreneur Show – Che Brown

Follow the “Blue Line” in Mazatlan Mexico which is a wonderful place...

Following Your Own Compass During Times of Change with Kris Girrell

This week Evan talks with Kris Girrell, CEO of Interworking Consulting. Kris’...

Four Lessons from The Cult Of The Customer

It’s almost here… the updated and revised edition of The Cult of...

Fourth Generation VC Jesse Draper on Why Silicon Valley Needs to Fund More Females

The multi-talented Jesse Draper has taken Silicon Valley by storm and accomplished...

Frank Siller: ‘Our heroes deserve a little more of our resources’

Health care workers have received much-deserved love from people across the country...

Frier: ‘How Instagram Sparked a New Way to Do Business’

Social media, as a whole, has changed the way we conduct our...

From Start-Up to Grown-Up with Alisa Cohn

Alisa Cohn was named Top Startup Coach in the World at the...

Gardner: ‘This Project Helps Black Entrepreneurs’

At Bold TV and C-Suite, we’re seeing a surge of companies and...

Gaudet: ‘Knowing When to Pivot Your Business’

At Bold TV and C-Suite, we know that the ebb and flow...

GenBiz Featured Entrepreneur: Ali Mahvan of Sharebert

Ali Mahvan is the CEO and founder of Sharebert, a YouTube platform...

GenBiz Featured Entrepreneur: Jack D. Fox of NerdOut!

GenBiz’s David Grasso speaks with Jack D. Fox, the creator of NerdOut,...

GenBiz Student Entrepreneur Showcase: Austin Ramsey, East Tennessee State University

Austin Ramsey is the CEO of Pointech LLC and a student at...

GenBiz Student Entrepreneur Showcase: Jackson Riegler, University of Michigan

Jackson Riegler Skypes in from the University of Michigan to speak with...

GenBiz Student Entrepreneur Showcase: Joel Amin Jr & Bryce Fender, University of Delaware

Joel Amin Jr. and Bryce Fender are two of GenBiz’s Featured Entrepreneurs....

GenBiz Student Entrepreneur Showcase: Spencer Janning, University of Dayton

As a part of GenBiz’s Student Entrepreneurs Showcase, David Grasso sits down...

George Brunt – Founder of Business Legal Management

Legal troubles tend to arise when they are least expected. That’s why...

George C. Fraser – 7 Rules to Business Success | Happy Entrepreneur Show | Che Brown

7 things you must do to be successful in business from the...

Get Big, Fast with Trevor Blake #MakingBank #S6E36

Can you build a $100 million company with no employees? Our guest...

Get Prospects To Make Decisions Now vs Later – Che Brown – The Happy Entreprenueur Show

here’s the secret to getting your prospect to say “YES” The Most...

Get to Know Your Customer Day

It’s been years since I’ve written about Get to Know Your Customer...

Give Customers What They Need – Don’t Just Give Them What They Want

Shep Hyken, Customer Service & Experience Expert, discusses why you should offer...

Give Them Help Before They Yelp

Online reviews can work in two ways. For a company that provides...

Go After What You Want – Cabo San Lucas – Mexico | Happy Entrepreneur Show | Che Brown

Life simply goes by too quickly. Go after what you want –...

Going “New-Style” Digital Versus “Old-Fashioned” Human Interactions

Here’s a question, and I think I know the answer. Would you...

Grabbing and Holding Attention with guest Jamie Mustard #MakingBankS4E42

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Grow Wealth, not Money with JT Foxx #MakingBank #S6E33

Making money isn’t growing wealth. On this episode of the Making Bank...

Grow Your Business – Laticia Nicole and Taurea Avant | Che Brown | Happy Entrepreneur Show

How to restart, rebuild and restore your business with Laticia Nicole Beatty....

Grow Your Online Presence Simply and Affordably with Guests Joe Fier & Matt Wolfe: MakingBank S4E5

In Making Bank Season 4, Episode 5, Host Josh Felber sits down with a mega interview with...

Hacking Your Productivity with guest Craig Ballantyne #Making Bank S4E26

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Hank Norman

When you tell your story to the world, an amazing thing happens...

Hap Klopp: ‘Running The North Face with a disruption mindset’

The North Face is a wildly popular clothing line and has grown...

Harley Bauer and Michael Glickman: ‘The only premium shot on the market’

Harley Bauer and Michael Glickman are changing the alcoholic beverage industry with...

Hatcher: ‘Personal Branding is Important. Guess What, Introverts Can Do It Too.’

How many of you are too nervous to post about your latest...

Have Your Defined Your Company’s Core Values?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses core...

Healthier Body and Business with Barton Scott #MakingBank S6E24

A healthy body runs a heathy business. On this episode of the...

Healthy Mindset,Healthy Business with guest Scout Sobel #MakingBankS5E5

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Helm: ‘Learn How This Woman Started A Successful Ice Cream Business’

Summer is right around the corner and you know what that means....

High Performance Habits with Brendon Burchard #MakingBank #S6E30

Can you find success by serving others? On this episode of the...

Highly Paid Expert Workshop – Debbie Allen -Insights and Lessons| Che Brown

Debbie Allen Highly Paid Expert Workshop Review: Insights and Lessons Learned. I...

Honesty and Tough Conversations with guest David Wood #MakingBankS4E35

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

House of Cards, Outdoor Retailer Part 2

Brands continue to spend the majority of their budgets on traditional media,...

How American Pickers Star Mike Wolfe Turned His Childhood Passion Into an International Brand

Mike Wolfe, Creator and Star of History Channel’s hit series American Pickers...

How Anyone Can Invest in Fine Art with guest Scott Lynn #MakingBank S5E35

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

How Attributes Bolster Success with guest Rich Diviney #MakingBank S5E29

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

How Can You Predict What Customers Want or Need?

Can you effectively predict your customer’s wants and needs? To create more...

How Do You Deal with Difficult Business Decisions? A Customer Experience Lesson

How do you handle difficult or tough business decisions? If you want...

How Do You Drive Toward Customer Success?

What do golf and customer service have in common? Want to know...

How Educational Marketing Grows Your Business with guest Ted Miller III #MakingBank S5E16

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

How Emotional Insights Impact Business with Darshan Mehta #MakingBank S6E18

Customers are motived by their emotions. So, why isn’t your company? On...

How Emotional Insights Impact Business with Darshan Mehta #MakingBank S6E18

Customers are motived by their emotions. So, why isn’t your company? On...

How Gratitude and Giving Back Leads to Success #MakingBank S4E46

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

How Mentorship Improves Your Business with guests Kevin Harrington and Mark Timm #MakingBank S5E12

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

How Much Do You Trust Your Customers?

One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth...

How Much Does It Cost to Give Great Customer Service?

I recently wrote an article in Forbes about how to get customers...

How NOT to promote your business, a resource for disposable email, and a BIG marketing lesson about integrating celebrity in your marketing.

One of the most fundamental things small business owners often get wrong...

Small Business & Entrepreneurship

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