#32 The Customer Experience Advantage, with David Avrin CSP

The Manage Self, Lead Others podcast on C-Suite TV is mainly for experienced and aspiring people managers to explore ways to elevate and transform team culture. Podcast Host and C-Suite Network Advisor, Nina Sunday, speaks with key experts from Australia and across the globe who share insights in self-leadership and leading others. Fiercely Australian. Fiercely global.

#32 The Customer Experience Advantage, with David Avrin CSP

Customers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery. Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business. Competitive advantage today comes from eliminating friction in your buying process, and delivering an easy, intuitive and fast Customer Experience. In short, the winners in business today are companies that are extraordinarily easy to do business with!

ABOUT DAVID AVRIN CSP
David Avrin Is one of the most in-demand Customer Experience and Marketing keynote speakers and donsultants in the world today, He’s worked with thousands of CEOs and business leaders on their business brand, customer experience and competitive advantages.

Author of a number of celebrated marketing books. including ‘Why Customers Leave (And How To Win Them Back), and David is ready to publish his next book, ‘The Morning Huddle’.
Contact: https://www.visibilityinternational.com/

ABOUT THE HOST, NINA SUNDAY CSP
A Certified Virtual Presenter, Nina Sunday CSP presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She’s author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from AFTRS, Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
A past chapter President of Professional Speakers Australia, Nina frequents the speaking stage and corporate training rooms and is open to virtual presenting globally or face-to-face within Australia.
CONTACT:
https://ninasunday.com
https://www.brainpowertraining.com.au/training-topics/
https://www.linkedin.com/in/ninasunday/

#32 The Customer Experience Advantage, with David Avrin CSP

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