Robots at Airports? - The Customer Experience Advantage Podcast with David Avrin

The Customer Experience Advantage Podcast with David Avrin featuring C- Suite Tv How do iconic brands and disruptive business leaders approach serving and accommodating a new generation of customer expectations? The Customer Experience Advantage Podcast features conversations with iconic business leaders who are tackling some of the biggest CX challenges and sparking remarkable innovation. C-Suite TV provides a home for the video version of all the engaging interviews. Candid, curious, and always conversational, David Avrin brings his robust and irreverent style to every interview as he represents the voice of the customer. A popular keynote speaker and author of 5 business books including celebrated: Why Customers Leave and How to Win Them Back and The Morning Huddle, David has been the catalyst for powerful business conversations for over two decades. Watch The Customer Experience Advantage Podcast on C-Suite TV and listen on C-Suite Radio.

Robots at Airports? — The Customer Experience Advantage Podcast with David Avrin

One of the lasting impacts of covid has been the explosion of conveniences. After two decades of a steady reduction of services, conveniences, and amenities, we are now seeing a shift from do-it-yourself to “done-for-you.” At the top of the list is the rapid delivery of both packages and food. So, where do opportunities still exist? The growth is likely to be away from the home and office.

In this week’s episode of The Customer Experience Advantage Podcast, I sit down with P.J. Mastracchio, one of the founders of At Your Gate airport food delivery. (Think of it as DoorDash at the airport.)

What’s fascinating about this conversation is the journey from concept to execution. A three-year journey from the first idea to the first delivery. It is a masterclass on the brutal reality of bringing a new concept to market, the investment of time, money and sweat to prove a concept, the complexity of navigating regulations, logistics, and the nuance of persuasion, and finally the stamina it takes to deal with rejection, pandemics and economics. Just wait till you hear about how the business has grown! A very interesting interview with a really great guy.

You can find David Avrin on,
www.davidavrin.com
www.linkedin.com/in/davidavrin
twitter.com/DavidAvrin
www.facebook.com/therealdavidavrin
www.instagram.com/therealdavidavrin

You can find P.J. Mastracchio on,
www.atyourgate.com
www.linkedin.com/in/pj-mastracchio-9a4126b
twitter.com/PJMastracchio