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“I”ngaging Leadership with Evan Hackel

“I”ngaging Leadership with Evan Hackel

What does it mean to be truly engaged in your business and...

#177 Guiding Manufacturers Through Change with Cindy Oehmigen

#177 Guiding Manufacturers Through Change with Cindy Oehmigen

Today, Rosemary Coates speaks with Cindy Oehmigen, the Director of Energy and...

#185 Your Guide to Decoding Silicon Valley with Michelle Lane Messina

#185 Your Guide to Decoding Silicon Valley with Michelle Lane Messina

Do you want to learn about Silicon Valley best practices for growing...

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

Mike Paul, the Reputation Doctor®, who has advised high profile women, men...

20 Ways to Improve Your Customer Service Part 1

20 Ways to Improve Your Customer Service Part 1

With all the focus on how technology—including AI, data, personalization and more—can...

2504- The Millennial Revolution: Part One

2504- The Millennial Revolution: Part One

Joining host Dennis McCuistion, are expert guests who not only study the...

2505- The Millennial Revolution: Part Two

2505- The Millennial Revolution: Part Two

Joining host Dennis McCuistion are millennial guests, Julie Goodman, CEO, Goodman Global Consulting,...

2512- The New Religion: The Politics of Destructive Escalation

2512- The New Religion: The Politics of Destructive Escalation

Joining host Dennis McCuistion is Robert E. Hall, author of This Land...

2513-Political Dialogue from the Left, Right and in the Middle

2513-Political Dialogue from the Left, Right and in the Middle

Joining host Dennis McCuistion are Jim Patrick, CEO & Co-Host, Millennium Productions,...

A Dramatic Change Doesn’t Have to be a Traumatic Change

A Dramatic Change Doesn’t Have to be a Traumatic Change

The word dramatic is a great word. When you use it to...

A Smorgasbord of Community

A Smorgasbord of Community

Ever wanted to know what a buffet of thought leaders looks like?...

A Trigger’s a Wonderful Thing with Rich “Trigger” Bontrager

A Trigger’s a Wonderful Thing with Rich “Trigger” Bontrager

Sure we can talk about virtual stages, political discourse and community, but...

Alex Ho, Executive Director of Marketing at American Greetings

Alex Ho, Executive Director of Marketing at American Greetings

Alex Ho, executive director of marketing at American Greetings, sat down with...

Alison Levin – VP, Ad Sales & Strategy of Roku Inc.

Alison Levin – VP, Ad Sales & Strategy of Roku Inc.

Cutting the Cord, Counting the Customers with Alison Levin of Roku Our...

Anthony Scaramucci: ‘There are no hard feelings’

Anthony Scaramucci: ‘There are no hard feelings’

Anthony Scaramucci speaks to GenBiz’s David Grasso and The C-Suite Network at...

Batteries Included

Batteries Included

Today I’m going to discuss one of my favorite business quotes: “There...

Behind Every Great Edition of the Wall Street Journal Stands…Sam Walker

Behind Every Great Edition of the Wall Street Journal Stands…Sam Walker

Is Michael Jordan one of the greatest team captains of all time?...

C. Lee Smith – CEO & Founder of SalesFuel, Part 2

C. Lee Smith – CEO & Founder of SalesFuel, Part 2

Sales are crucial to any business. But how do you ensure that your...

Carlos Ghosn Arrest: Lessons For Business – David Wagner, David Wagner & Associates

Carlos Ghosn Arrest: Lessons For Business – David Wagner, David Wagner & Associates

Japan-based David Wagner, one of the world’s leading crisis communications training consultants,...

Cash in on your Story with Andy Henriquez

Cash in on your Story with Andy Henriquez

It’s day 4 of Jaffe on location and the last time I’ll...

Chris Stamper, SVP of Corporate Marketing at TD Bank

Chris Stamper, SVP of Corporate Marketing at TD Bank

Chris Stamper, SVP of Corporate Marketing at TD Bank, met with Alan...

Chris Westfall, Leadership Language

Chris Westfall, Leadership Language

Chris Westfall, author of Leadership Language: Using Authentic Communication to Drive Results,...

Christine Comaford, noted Leadership and Corporate Coach

Christine Comaford, noted Leadership and Corporate Coach

Topics include: Why emotional agility is critical to professional development How to...

Colleen Sellers, Group Brand Director at Johnson & Johnson

Colleen Sellers, Group Brand Director at Johnson & Johnson

It isn’t uncommon for marketers to deliver a brand message with hope,...

Completing the Cycle: Your Words Matter

Completing the Cycle: Your Words Matter

In the C-Suite, effective communication is what helps to get the job...

Conflict and Negotiation

Conflict and Negotiation

The natural byproduct of open and honest communication is conflict. The more...

Content Responsibility with Robert Rose

Content Responsibility with Robert Rose

The man puts the OG in Content…as in Cogntent (the G is...

CoronaCocktails 10.13 – The Advocate, Brad Jakeman

CoronaCocktails 10.13 – The Advocate, Brad Jakeman

CoronaCocktails time and today I have the pleasure of welcoming Brad Jakeman....

CoronaCocktails 10.7 – The Dutch Master, Norm De Greve

CoronaCocktails 10.7 – The Dutch Master, Norm De Greve

You’re in for a treat today, because my guest is Norm De...

CoronaTV 10.27 – The Scot in Oz, Eaon Pritchard

CoronaTV 10.27 – The Scot in Oz, Eaon Pritchard

Are you ready for your head to hurt? Well it’s gonna because...

CoronaTV 10.6  – The Smiley, Ivan Pollard

CoronaTV 10.6 – The Smiley, Ivan Pollard

Ivan Pollard is one of the smartest people I know. Seriously. I...

CoronaTV 11.3 – Mr Scrappy, Nick Westergaard

CoronaTV 11.3 – Mr Scrappy, Nick Westergaard

Nick Westergaard is the Indiana Jones of branding and marketing. Do you...

Corporate Barter Companies

Corporate Barter Companies

Trade-for-credit B2B exchange Trade-for-credit, B2B exchange or corporate Barter companies allow companies...

Customer Disservice

Customer Disservice

One of our loyal viewers, Warren Danziger, shared a story about how...

Customer Service Strategies

Customer Service Strategies

Research shows that we never hear from 96% of the people that...

Customer Service Training is Not What You Think it is

Customer Service Training is Not What You Think it is

Many companies have a great focus on providing an excellent or, as...

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, author of The Anticipatory Organization: Turn Disruption and Change Into...

Danielle DiMartino Booth, Fed Up

Danielle DiMartino Booth, Fed Up

Danielle DiMartino Booth, author of Fed Up: An Insider’s Take on Why...

David Fergusson – The transHuman Code

David Fergusson – The transHuman Code

Technology is at the forefront of everything we do and it affects...

David Newman – Do It!  Speaking

David Newman – Do It! Speaking

David Newman, author of Do It! Speaking: 77 Instant Action Ideas to...

David Tice – Director/Producer of “Grid Down, Power Up”

David Tice – Director/Producer of “Grid Down, Power Up”

We are so dependent on electricity in our lives today and take...

Deirdre Breakenridge, Answers for Modern Communicators

Deirdre Breakenridge, Answers for Modern Communicators

Deirdre Breakenridge, author of Answers for Modern Communicators: A Guide to Effective...

Dobbins: ‘How To Network And Diversify Your Hiring’

Dobbins: ‘How To Network And Diversify Your Hiring’

Who knew the quarantine dream includes knowing how to network? If 2020...

Does it Matter How You Refer to Your Customers?

Does it Matter How You Refer to Your Customers?

Let me ask you: What do you call your customers? Do you...

Don’t Make Me Repeat My Story

Don’t Make Me Repeat My Story

I’m always frustrated when I call a customer support number that I’ve called before...

Dwight Holcomb – The Lean CMO

Dwight Holcomb – The Lean CMO

Author Dwight Holcomb wrote the book, The Lean CMO, with the purpose of...

Effective Meetings

Effective Meetings

It’s been calculated that 11 million meetings take place every day in...

Energy & Passion –  We are the Impression We Leave

Energy & Passion – We are the Impression We Leave

What impression do you make … when you are on camera .....

Ep2 – Steve Sims

Ep2 – Steve Sims

The GAP – the Get Attitude Podcast is hosted by C-SUITE Headliner Glenn Bill...

Episode #4 – Pitch It! Pitch It Good!

Episode #4 – Pitch It! Pitch It Good!

Episode #4 – Pitch It! Pitch It Good! – Once again the...

Episode 1 – Les Brown – WORLD RENOWNED INSPIRATIONAL SPEAKER AND BEST SELLING AUTHOR

Episode 1 – Les Brown – WORLD RENOWNED INSPIRATIONAL SPEAKER AND BEST SELLING AUTHOR

Rey interviews world renowned motivational speaker Les Brown. The two discuss Les...

Episode 1: It Just Got Real

Episode 1: It Just Got Real

Episode #1 – Get to the Point! The 9 contestants arrive at...

Episode 2 – Jeffrey Hayzlett – BEST SELLING AUTHOR AND GLOBAL BUSINESS CELEBRITY

Episode 2 – Jeffrey Hayzlett – BEST SELLING AUTHOR AND GLOBAL BUSINESS CELEBRITY

Jeffrey Hayzlett joins Rey Perez as the two discuss the importance of...

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Join C-Suite host, Jason Forrest, as he interviews Hal Brown, CEO of...

Following Your Own Compass During Times of Change with Kris Girrell

Following Your Own Compass During Times of Change with Kris Girrell

This week Evan talks with Kris Girrell, CEO of Interworking Consulting. Kris’...

Frecon: ‘The Truth About Targeted Ads’

Frecon: ‘The Truth About Targeted Ads’

Welcome back to Bold TV and C-Suite. We’ve all experienced that odd...

Get Your Company in the News! With David Meerman Scott

Get Your Company in the News! With David Meerman Scott

Your company needs to get its name “out there.” Find out how...

Gordon: ‘Nail Your Job Interview With These 5 Tips’

Gordon: ‘Nail Your Job Interview With These 5 Tips’

Do you have that pre-interview anxiety? We’ve got you covered. Some introverts...

Grasso & Sun: ‘Advice for College Grads on the Job Search’

Grasso & Sun: ‘Advice for College Grads on the Job Search’

Finding a job out of college is challenging enough. Add the events...

Grasso & Sun: ‘How Serving in the Military Can Help You Get a Job’

Grasso & Sun: ‘How Serving in the Military Can Help You Get a Job’

When you think of the military, you may think of no sleep...

Grasso & Sun: ‘How To Network Successfully While Being Remote’

Grasso & Sun: ‘How To Network Successfully While Being Remote’

Nowadays, being stuck at home feels like it prevents you from growing...

Grasso & Sun: ‘Where to Look for a Job’

Grasso & Sun: ‘Where to Look for a Job’

In the absence of newspaper classified ads, job search engines have taken...

Grasso & Sun: Tips on What Not to Share on Social Media

Grasso & Sun: Tips on What Not to Share on Social Media

On Bold TV and C-Suite, we chat about the “don’ts” of social...

How How Rock the Virtual Stage Show with Tomas Diebold

How How Rock the Virtual Stage Show with Tomas Diebold

Tomas Diebol Director of Sales at MobiPop Inc A sales and marketing...

How How Rock the Virtual Stage with Dhomonique Ricks Murphy

How How Rock the Virtual Stage with Dhomonique Ricks Murphy

How to Rock the Virtual Stage Show with Dhomonique Ricks Murphy About...

How How Rock the Virtual Stage with Dianne Budion Devitt

How How Rock the Virtual Stage with Dianne Budion Devitt

How to Rock the Virtual Stage with Dianne Devitt Executive Producer, Consultant,...

How How Rock the Virtual Stage with Peter Winters

How How Rock the Virtual Stage with Peter Winters

How to Rock the Virtual Stage with Peter Winters Peter Winters Founder...

How Rock the Virtual Stage Show with Bridget Hom

How Rock the Virtual Stage Show with Bridget Hom

Bridget Hom Mindset & Strategy Coach at Bridge to Freedom Coaching About...

How to Avoid Roadblocks to Great Customer Service

How to Avoid Roadblocks to Great Customer Service

What gets in the way of creating a great customer service experience...

How to Be the Chief Inspiration Officer

How to Be the Chief Inspiration Officer

So how do you create a company culture that people actually want...

How to Build a Quality Social Media Following with Peter Shankman

How to Build a Quality Social Media Following with Peter Shankman

Peter Shankman, bestselling author, entrepreneur, speaker, and worldwide connector spoke with Yitzchok...

How to Create a Viral Video Ad Campaign with Daniel Harmon: MakingBank S4E11

How to Create a Viral Video Ad Campaign with Daniel Harmon: MakingBank S4E11

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

How to Handle Difficult Customers

How to Handle Difficult Customers

Not long ago I covered six ways to handle angry customers. Often...

How to Rock the Virtual Stage Show “Turn the Tables” with special guest host Anneli Driessen

How to Rock the Virtual Stage Show “Turn the Tables” with special guest host Anneli Driessen

Tonight the tables get turn our Rich “Trigger” Bontrager as he will...

How to Rock the Virtual Stage Show with Allison Graham

How to Rock the Virtual Stage Show with Allison Graham

How to Rock the Virtual Stage with Allison Graham One of our...

How to Rock the Virtual Stage Show with Diane DiResta

How to Rock the Virtual Stage Show with Diane DiResta

Diane DiResta Virtual Presentation Coach l Leadership & Executive Presence Coach | Virtual...

How to Rock the Virtual Stage Show with Herbert “Flight Time” Lang

How to Rock the Virtual Stage Show with Herbert “Flight Time” Lang

How to Rock the Virtual Stage Show with Herbert “Flight Time” Lang...

How to Rock the Virtual Stage Show with Jeff Koziatek

How to Rock the Virtual Stage Show with Jeff Koziatek

How to Rock the Virtual Stage Show with Jeff Koziatek Jeff Koziatek...

How to Rock the Virtual Stage Show with Joel Bryant

How to Rock the Virtual Stage Show with Joel Bryant

How to Rock the Virtual Stage Show with Joel Bryant FROM HOMELESS...

How to Rock the Virtual Stage Show with Kristal Murren

How to Rock the Virtual Stage Show with Kristal Murren

How to Rock the Virtual Stage Show with Kristal Murren Changing the...

How to Rock the Virtual Stage Show with Linda Fisk

How to Rock the Virtual Stage Show with Linda Fisk

How to Rock the Virtual Stage Show with Linda Fisk About this...

How to Rock the Virtual Stage Show with Renee Vidor

How to Rock the Virtual Stage Show with Renee Vidor

Tonight: Renee Vidor The Winner’s Circle | Coach | Speaker | Author...

How to Rock the Virtual Stage Show with Sheila A Anderson

How to Rock the Virtual Stage Show with Sheila A Anderson

How to Rock the Virtual Stage Show with Sheila A Anderson Sheila...

How to Rock the Virtual Stage Show with Sheila Steinmark

How to Rock the Virtual Stage Show with Sheila Steinmark

Sheila Steinmark Sheila Steinmark – CEO | CMO | Marketing Strategist |...

How to Rock the Virtual Stage Show with Steven Amiel

How to Rock the Virtual Stage Show with Steven Amiel

Steven Amiel Founder at SD Media Steven Amiel is the Chief Prosperity...

How to Transform the Customer Experience

How to Transform the Customer Experience

Want to engage and connect with your customers more effectively? Then listen...

I’m ready for my close up, Kerry O’Shea Gorgone

I’m ready for my close up, Kerry O’Shea Gorgone

Kerry O’Shea Gorgone, JD, MBA. Lawyer. Talk show host. Educator. Writer. She...

IMPACT

IMPACT

Impact follows the adventures of three people who embark on a personal...

Industry 4.0 Drives 5G Wireless

Industry 4.0 Drives 5G Wireless

Sebastian Elmgren, Smart Manufacturing Portfolio Manager at Ericsson, discusses how Industry 4.0...

Integrated Human Communications – Suresh Raj, Zeno Group

Integrated Human Communications – Suresh Raj, Zeno Group

Suresh Raj of global communications agency, Zeno Group, shares insightful perspective on...

Internet Pioneer, Entrepreneur and all around good guy, Jeff Pulver

Internet Pioneer, Entrepreneur and all around good guy, Jeff Pulver

He co-founded Vonage; he helped change the way the world communicates; he...

Issues Management – Ivy Cohen, Ivy Cohen Corporate Communications

Issues Management – Ivy Cohen, Ivy Cohen Corporate Communications

Why is issues management one of the most significant strategic tools in...

It’s More Than Just Body Language

It’s More Than Just Body Language

Media for C-Suite Episode #1 This short-form first episode gives a powerful...

Jen Gottlieb and Chris Winfield: ‘A strong network will fool-proof your career’

Jen Gottlieb and Chris Winfield: ‘A strong network will fool-proof your career’

Jen Gottlieb and Steve Winfield co-founded Super Connector Media to shine a...

Jeremy Lasky  Founder of Founder of Perception Studios talks about creating the visual effects for Marvel Studios

Jeremy Lasky Founder of Founder of Perception Studios talks about creating the visual effects for Marvel Studios

An entrepreneur and creative leader, Jeremy Lasky started his career at R/GA...

Jill Kaplan, President of New York/New Jersey Region, United Airlines

Jill Kaplan, President of New York/New Jersey Region, United Airlines

Host Jeffrey Hayzlett sat down with Jill Kaplan, President of New York/New Jersey...

Kathleen Dunlop, Global Marketing Director at Vaseline

Kathleen Dunlop, Global Marketing Director at Vaseline

In the first 2017 Effie Winner Spotlight, Alan Hart, host of Marketing...

Keys to Successful Research – Tony Cheevers, Researchscape

Keys to Successful Research – Tony Cheevers, Researchscape

Tony Cheevers, Head of Business Development at Researchscape International, shares perspective on...

Language Shifts that Promote Engagement

Language Shifts that Promote Engagement

Language Shifts that Promote Engagement. Language is something we use all day long....

Laugh Your Way to Success! With Steve Rizzo

Laugh Your Way to Success! With Steve Rizzo

Comedian-turned-motivational speaker Steve Rizzo shares the tools he used to turn his...

Let’s Talk Communication – with Jeanne Stafford

Let’s Talk Communication – with Jeanne Stafford

No matter what you do, great communication skills are critical. Jeanne Stafford,...

Linda Lee, Global Advertising and Brand Director at GE Capital

Linda Lee, Global Advertising and Brand Director at GE Capital

Linda Lee, Global Advertising and Brand Director at GE Capital, talked with...

Make That Sale! With Ron Karr

Make That Sale! With Ron Karr

Ron Karr, sales and leadership expert, gave critical advice to help salespeople...

Managerial Communication

Managerial Communication

Day in and day out, as a manager, we are faced with...

Managing Digital Reputation –  Sam Michelson, Five Blocks

Managing Digital Reputation – Sam Michelson, Five Blocks

Sam Michelson, CEO & Founder of Five Blocks, a global Digital Reputation...

Marc Kidd, CEO of Captivate

Marc Kidd, CEO of Captivate

Marc Kidd, CEO of Captivate, sat down with host Jeffrey Hayzlett to talk...

Mark Victor Hansen – You Have a Book in You

Mark Victor Hansen – You Have a Book in You

Mark Victor Hansen, author of You Have a Book In You: Make...

Melissa Garson- The Recipe for Real Happiness

Melissa Garson- The Recipe for Real Happiness

Did you know, if you are happy you are more likely to...

Michael Houlihan & Bonnie Harvey – The Barefoot Spirit (Audiobook)

Michael Houlihan & Bonnie Harvey – The Barefoot Spirit (Audiobook)

Michael Houlihan and Bonnie Harvey, authors of The Barefoot Spirit: How Hardship,...

Michael: ‘Facebook might be rebranding their company to metaverse, what do you think?’

Michael: ‘Facebook might be rebranding their company to metaverse, what do you think?’

Welcome back to another Bold TV and C-Suite Clip. Join Philip Michael...

Michael: ‘Q & A with Philip Michael, Marketing, Retail and More!’

Michael: ‘Q & A with Philip Michael, Marketing, Retail and More!’

You’ve done it. You’ve started that business you’ve always dreamed of owning...

Michael: ‘What To Share and Not to Share on Social Media’

Michael: ‘What To Share and Not to Share on Social Media’

Maybe that tweet should not have been sent out at that moment,...

Missy Larsen: ‘doTERRA Oils products do not prevent COVID-19.’

Missy Larsen: ‘doTERRA Oils products do not prevent COVID-19.’

We all know someone who’s obsessed with essential oils. Whether lavender, citrus...

Performance Based Leadership with Joshua Spodek: Are People Born Leaders?

Performance Based Leadership with Joshua Spodek: Are People Born Leaders?

Joshua Spodek, author of Leadership Step by Step: Becoming the Person Others Follow,...

Pete Romano – Founder and Chief Architect of Segwik

Pete Romano – Founder and Chief Architect of Segwik

It takes a great deal of time, effort and money to land...

Peter Friedman – LiveWorld

Peter Friedman – LiveWorld

Peter Friedman, Chairman and CEO of LiveWorld, sat down with host Jeffrey...

Practice Smarter Not Harder

Practice Smarter Not Harder

Practice Smarter Not Harder.  When it comes to media interviews, most people,...

Ray Kober – Managing Director of Sensible Benefits

Ray Kober – Managing Director of Sensible Benefits

With healthcare now being #1, 2 or 3 on a business’s P&L,...

Reviving An Iconic Brand – Stuckey’s – The Customer Experience Advantage Podcast with David Avrin

If you remember Dippity Do, Lite Brite, the sting of Bactine spray...

Richard Bliss – Unlocking The Lindin Engagement Code

Richard Bliss – Unlocking The Lindin Engagement Code

So how do you make sense of social media marketing when the...

Ryan Davis, Global Marketing Communications Director at Blizzard Entertainment

Ryan Davis, Global Marketing Communications Director at Blizzard Entertainment

Ryan Davis, global marketing communications director at Blizzard Entertainment, sat down with...

Scott Marden – Captivate

Scott Marden – Captivate

Content is everywhere and information is all around us.  But, how can...

Scott Miller – Media Matters

Scott Miller – Media Matters

On this episode of Best Seller TV, Scott Miller, author of “Media Matters:...

Six Ways to Handle Angry Customers

Six Ways to Handle Angry Customers

Everybody has angry customers. Some customers are angry because they have a...

Smart Social Mastery with Kami Huyse

Smart Social Mastery with Kami Huyse

So excited to chat with Kami Huyse at 9pm ET tonight. Kami...

Sylvie di Giusto, The Image of Leadership

Sylvie di Giusto, The Image of Leadership

Sylvie di Giusto, author of The Image of Leadership: How leaders package...

The Celebrity Perspective featuring Carrie Preston

The Celebrity Perspective featuring Carrie Preston

Carrie Preston discusses her childhood and how she would put on backyard...

The Celebrity Perspective featuring Garcelle Beauvais

The Celebrity Perspective featuring Garcelle Beauvais

Garcelle Beauvais tells about her life as a child living in Haiti...

The Celebrity Perspective featuring Genevieve Buechner

The Celebrity Perspective featuring Genevieve Buechner

Genevieve Buechner discusses her role as Madison in the TV show UnREAL....

The Celebrity Perspective featuring Greg Louganis

The Celebrity Perspective featuring Greg Louganis

Greg Louganis discusses growing up with dyslexia, competitive diving, competing in the...

The Celebrity Perspective featuring Keesha Sharp

The Celebrity Perspective featuring Keesha Sharp

Keesha Sharp, Lethal Weapon, discusses her character, Trish Murtaugh, and how Trish...

The Celebrity Perspective featuring Natalie Burn

The Celebrity Perspective featuring Natalie Burn

Natalie Burn discusses her love of action films and how she parlayed...

The Celebrity Perspective featuring Tony Denison

The Celebrity Perspective featuring Tony Denison

Tony Denison tells about his personal connection with his character Andy Flynn on the...

The Disrupting Disruptor who Disrupted Disruption with Shawn Kanungo

The Disrupting Disruptor who Disrupted Disruption with Shawn Kanungo

I share at least two things with Shawn Kanungo 1. We both...

The Godfather of Influence with Dr Robert Cialdini

The Godfather of Influence with Dr Robert Cialdini

James Brown was the King of Soul. Bob Cialdini is the King...

The Godfather of Marketing, Michael Kassan

The Godfather of Marketing, Michael Kassan

Michael Kassan is the Godfather of Marketing. He is the Master Connector,...

The Greatest Show on Zoom

The Greatest Show on Zoom

Marcus John Henry Brown describes himself as a performance artist. He creates...

The Incomplete Answer

The Incomplete Answer

I recently talked about the expected experiences gap, where the customers’ expectations—based...

The Most Brilliant Man in the World – Adam Ferrier

The Most Brilliant Man in the World – Adam Ferrier

His title is “Chief Thinker.” His response to, “how would you like...

The Peace of Mind Call

The Peace of Mind Call

My friend Stacy Sherman, head of customer experience at Schindler Elevator Corporation,...

The Problem Didn’t Start When Your Customer Told You About It

The Problem Didn’t Start When Your Customer Told You About It

Imagine this: The phone rings. A customer service representative answers the phone...

Three Things You Should Never Do in an Interview – Carmie McCook

Three Things You Should Never Do in an Interview – Carmie McCook

Carmie McCook, President of Carmie McCook & Associates, a Washington-based media and...

Tim Wales, Kadima.Ventures

Tim Wales, Kadima.Ventures

Host Jeffrey Hayzlett sat down with Tim Wales, CEO and Co-Founder of Kadima.Ventures...

Using Video to Improve the Customer Experience – Season 2 Episode 1

Using Video to Improve the Customer Experience – Season 2 Episode 1

Shep breaks down the ways you can use video to enhance the...

What If You Don’t Know the Answer?

What If You Don’t Know the Answer?

What if You Don’t Know An Answer?  Eventually, you are just going...

Why Employee Engagement Matters – Denise Graziano, Graziano & Associates

Why Employee Engagement Matters – Denise Graziano, Graziano & Associates

Engaged employees are far more likely to recommend their companies, work beyond...

Why Hire PR or Communications Agencies? – Steve Drake, RFP Associates

Why Hire PR or Communications Agencies? – Steve Drake, RFP Associates

In this first in our series of videos on agency search, Steve...

Would You Rather Go to the Dentist or Call Customer Support? 

Would You Rather Go to the Dentist or Call Customer Support? 

Here is a stat that’s hard to believe:  Forty-eight percent of Americans...

You Have 7 Seconds – Don’t Blow it! With Sylvie di Giusto

You Have 7 Seconds – Don’t Blow it! With Sylvie di Giusto

Do you look and sound like a leader? You only have 7...

You Shouldn’t Have Told Me That

You Shouldn’t Have Told Me That

The other day I went out to breakfast with some friends. There...

Your Emergency Response Plan–Be Prepared

Your Emergency Response Plan–Be Prepared

One of our viewers, Tom Korff, sent in an important question: how...